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Job Description

The Client Support Analyst role is the entry-level position with international exposure. It is a business-to-business support role which involves representing the Meltwater services to existing clients across North America.

  • Offer the first line of support for client questions, issues, and product troubleshooting.

  • Become a product knowledge expert on our SaaS platforms.

  • Serve as a liaison between our technical team and account management team.

  • Collaborate with team to hit monthly and quarterly goals.

  • Participate in team culture!

Our clients are typically in the Public Relations, Communications or Marketing Departments. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time.

Our goal is to facilitate your professional growth, taking on more responsibilities once you are ready for them. We only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.

To accommodate our rapid growth, we are looking for ambitious, driven professionals to join our team. The kind of person that is successful with Meltwater is hardworking, intelligent, and well rounded. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.

Learn more about Meltwater on our website at www.meltwater.com

Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook

Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org

Skills & Requirements

At a minimum, you will need:

  • Customer service experience
  • Computer and technology proficiency
  • Clear communication and writing style
  • Welcoming to change and high volume environment

You will get bonus points for:

  • Ambitious internships or relevant professional experience
  • Familiarity with public relations, communications or marketing
  • International experience (academic, personal or professional)
  • Ability to work in additional languages

Hiring Manager
Whitney Lowery

About the company

About Meltwater

Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight.

Unique Culture

For over fifteen years, Meltwater has maintained a very unique culture, based on a foundation and belief in people and the potential they possess, regardless of experience. Like many entrepreneurially focused companies, Meltwater employees embody the work-hard, play-hard spirit. Whether you meet an employee from San Diego or Hong Kong, you will likely discover many similarities in terms of their achievements, focus and superior communication skills.

Our office spaces are collaborative, open working environments in which teamwork, learning, and fun are the day-to-day norms. Each office consists of a number of small teams, ensuring that all of our employees have easy and frequent exposure to their managers and can quickly learn from those around them.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

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Our Location

Charlotte

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