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IT Support Specialist

  • Applications are considered on a rolling basis
  • Brussels

Nature of the tasks :

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks

Work with great people

Kris De Baerdemaeker
SDC Resource manager
"Sogeti gave me a lot of opportunities to prove myself business-wise"
Anneleen Matthé
Operations Manager Digital
"Sogeti has given me a lot of opportunities to develop my career. I’m living proof that you can grow within the company. "

Skills & Requirements

Your skills :

  • Min 3 years of experiences as IT Support
  • Fluent in both English/French both written and oral
  • Part of the consultants needs to be fluent in German both written and oral as well
  • Very good communication skills
  • User oriented
  • Very good skills in all of the MS office applications
  • ITIL V3 Foundation Certified is a plus

Great Place to Work

  • Informal culture

  • Flat structure

  • Training possibilities

  • International environment

  • 4 domains of expertise

  • Extralegal advantages

About the company

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,…).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

Take a tour in our office: https://www.firefleye.be/wp-content/uploads/sogeti/


1967Founded in France in 1967 by Serge Kampf.

1995Creation of TMAP: global methodology for effective software testing.

2015Appointment of new CEO for BeLux: Eric de Saqui.

2016Sogeti BeLux awarded a big data contract by the European Commission.

201610th edition of the Sogeti Conference, our prestigious yearly event with 250+ participants.

2016A seven-year contract was signed with the Belgian Federal Public Service (SPF) Finance.

2017Top Employer Belgium for the 8th consecutive year.

2017The Group celebrates its 50th anniversary.

Isabelle Gillis | Hiring Manager

I'm interested
Sogeti Belgium

Brussels
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