IT Support Specialist

Applications are considered on a rolling basis
Brussels

I'm interested

Applications are considered on a rolling basis
Brussels

Job Description

Nature of the tasks :

Service desk agent, incident agent and analyst, problem agent and analyst
Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
First and second-line support: remote and on-site support
Recording & tracking incident information
Recording & tracking Problem information
Participating in reconfiguration/installation of PC environment
Documenting operational support procedures
Drafting technical content for knowledge database
IT support specialist must be able to perform all tasks of a service desk operator
Testing and administration of applications
Liaising with system administration and database administration for execution of administration tasks

Your skills :

Min 3 years of experiences as IT Support
Fluent in both English/French both written and oral
Part of the consultants needs to be fluent in German both written and oral as well
Very good communication skills
User oriented
Very good skills in all of the MS office applications
ITIL V3 Foundation Certified is a plus

Work with great people

Kris De Baerdemaeker

SDC Resource manager

"Sogeti gave me a lot of opportunities to prove myself business-wise"

Tom Gautot

Project Manager

"At Sogeti we are thriving quality for client and colleagues. Sogeti supports you in becoming your professional best."

Leela bethani

Software Test Engineer

"Sogeti provides me various learning and development programs, including training sessions, certifications, and knowledge-sharing initiatives. Joining Sogeti offered me the chance to enhance my skills."

Inessa Verleyen

Test Manager

"Finding a project that fits not only business objectives but also my development and personal objectives is where Sogeti makes a difference."

Rob Groené

Functional Consultant

"The flexibility of working in an expanding versatile team, under the umbrella of a worldwide player, is what gives you the chance to thrive and become your best."

Great Place to Work

Informal culture
Flat structure
Training possibilities and career guidance
International environment
4 domains of expertise
Hybrid way of working
Work abroad system
32 vacation days
Company car or federal mobility budget
... and many more extralegal advantages

About the company

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,…).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

Take a tour in our office: https://www.firefleye.be/wp-co...