Product & Service Delivery Lead
- Kraków
- Hybrid
About the team
We’re excited to be launching a brand new IT & Security unit at Schibsted Tech Polska, following the split of Schibsted into two Nordic powerhouses - a major media house and a dynamic marketplace leader. Our mission is to establish a proactive, data-driven team that plays a strategic role in supporting the business while maintaining close and direct communication with our parent organizations. This new unit will be at the forefront of driving digital transformation, delivering high-quality, cost-effective services, and enhancing our operational efficiency. With a strong focus on product, service delivery and cybersecurity, we’re looking for skilled professionals to join us in shaping this dynamic and forward-thinking department.
About the role
Collaboration and Coordination: Collaborate with in-house personnel and third-party providers to ensure delivery aligns with established service levels and service line strategy.
Functional Expertise: Provide in-depth understanding of processes, tools, integration and migration of IT platforms for business operations.
Project Management: Plan and lead projects, manage resource allocation and budgets for service delivery programs.
Quality Assurance: Implement and uphold process quality metrics that meet internal customer requirements and expectations.
Performance Monitoring: Track key performance indicators (KPIs), metrics, and customer feedback to continuously improve product and service delivery.
About you
Service Lifecycle: Deep understanding of the service delivery lifecycle from concept through launch, to maintenance and optimisation , including experience in requirements gathering, design, development, testing, and deployment.
Technical Knowledge: Strong working knowledge of Infrastructure and Operations competencies, such as ITSM, SaaS stack management and IT Service Desk operations.
Delivery Experience: 5+ years of experience in IT service delivery management and IT support, with a proven track record of delivering complex projects successfully.
Business communication: Outstanding communication and interpersonal skills, along with fluency in English.
Multitasking and Prioritization: Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Project Management Expertise: Proficiency in project management methodologies, including Agile (Scrum, Kanban), Waterfall, and hybrid approaches, with the ability to apply them effectively in product development and service delivery.
Procurement Support: Ability to assist in navigating the procurement process, ensuring that all requirements and commitments are met.
Educational Background: Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field (Master’s degree preferred).
We work in a hybrid way and would like to catch up with you at our vibrant and colourful office in Kraków 2-3 days per week. This allows for collaboration and meaningful connections with the team. If you’re not the working-from-home kind of person, you are of course welcome in our office every day!
Great Place to Work
-
Social benefits (Multisport, Luxmed etc.)
-
4000 PLN per year training budget
-
In-house English lessons
-
Flexible working hours
-
4 additional vacation days
-
2 additional weeks of paternal leave
-
Modern tools and needed equipment
-
Ergonomic workplace
-
Yearly bonus
About the company
Schibsted Tech Polska, a joint venture between two leading Nordic entities – a major media house, and a dynamic marketplace leader.
With over 300 software engineers in Kraków and Gdańsk, we provide high-quality technological solutions that support the operations and innovations of both parent companies.
Powered by
