Application Specialist
- Prague
- Hybrid
A bit about the role:
An opportunity to join a growing business and take responsibility for managing our critical IT applications. The Application Specialist will be part of a dynamic, focused, technical IT operations team responsible for managing the technology lifecycle of the infrastructure and applications our business depends on both on land and at sea. As an IT Application Specialist, you will be responsible for the implementation, support and maintenance of software applications within the organisation, working closely with business SMEs and vendors to ensure applications meet business needs and are functioning efficiently.
Key Responsibilities:
- Application Support: Provide technical support for software applications, troubleshoot incidents and problems, and ensure timely resolution of issues.
- Implementation: Assist in the deployment and configuration of new applications and updates.
- Maintenance: Perform regular maintenance and updates to ensure applications are running smoothly.
- Security: Ensure applications comply with security standards and best practices.
- Documentation: Create and maintain detailed documentation of application configurations, processes, and procedures.
- Collaboration: Work closely with IT teams, vendors, and stakeholders to ensure applications align with business requirements.
- Performance Monitoring: Monitor application performance and implement improvements as needed.
- User Training: Contribute to training sessions for end-users to enhance their understanding and usage of applications.
Skills & Requirements
About you:
- Self-driven and independent, yet with a will to ask and understand
- Relationship building & influencing skills with high sense of awareness (EQ)
- Curious and dedicated, focused on delivering business outcomes
- Effective & confident communication skills – able to succeed in a diverse organisation
- Ambitious and thrives in a high-paced, international, changing work environment.
- Problem Solving Skills with an ability to adapt and bring solutions to the table
- Customer Service oriented: delivering results and meeting customer expectations.
Education and experience required:
- Oracle Hospitality Suite – FMS, MMS, SPMS, Silverwhere, Simphony, eCruise
- Experience of working with MarineXchange and/or Otalio
- TM Master Fleet Management
- HR systems – OCS, Academy, Jobylon
- NetData Monitoring
- Collaboration tools – Microsoft, Adobe, Atlassian suite (JIRA, Confluence, Trello)
- Scripting - Powershell, Perl script, SQL
- Knowledge of Microsoft D365 desirable
- Experience of working within an ITIL framework
- IT relevant degree educated or equivalent experience managing IT applications
- Ability to work independently and as part of a physical/virtual team
- Ability to collaborate with non-technical users
- Ability to resolve challenging technical issues
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Eva Marrocco | Contact Person
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