French Travel Consultant (Tallinn)
- Application Deadline: Dec. 31, 2024
- Tallinn
- On-site
Hurtigruten Estonia OÜ is Hurtigruten's Estonian branch of the company, focused on phone and web sales and a wide range of support functions. There are over 300 employees from over 40 different countries working in the Tallinn office. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team in Tallinn.
NB! We can hire people with EU living and working permits only.
Your daily tasks:
- Offer consultative selling and service, maximise every sales opportunity through all our communication channels
- Identify Customer needs and respond in professional and timely manner
- Utilize every opportunity to convert customers via inbound or outbound contact
- Enter, update and document all Customer information into system according to standard operating procedures
- Follow up Customer contacts where necessary
- Identify and escalate issues to ensure resolution
- Manage and resolve Customer complaints and ensure customer retention
- Be available for crisis training and on-call support when required
- Complete tasks given by direct supervisor
- Operate in a shift environment
🌟 Join Our Team and Dive into the Perks! 🌟
At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:
- Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
- Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
- Learn and Grow Get support for your language learning journey. Expand your horizons with us.
- Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
- Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
- Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
- Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
- Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
- Party Time! Join in on different team and company events - Christmas party, Summer days, Health Month, and more. Let's celebrate together!
- World at Your Feet Experience a truly international working environment and carve your own career path. The world is your oyster!
- Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!
Ready to embark on this exciting journey with us?
Apply now and let's create something amazing together!
Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology and concrete measures to explore as responsibly as possible. The Expedition ships offer unforgettable voyages to Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean etc.
Work with great people
Skills & Requirements
- Excellent written and verbal French language skills (at least C1 level)
- Sales and travel/tourism experience
- Ability to handle multiple tasks and demonstrate flexibility
- Self-motivating working style and good planning skills
- Readiness to work flexible hours
Beneficial skills
- Experience of living in a French-speaking country is beneficial
- Contact centre experience
Additional information:
- Working time: full-time work based on monthly schedules, opening hours: Mon-Fri 10.00 - 20. Sat 10.30 - 18.00, Sun: Closed.
- Working time is based on monthly schedules.
- We can hire people with EU living and working permits only.
- Starting date: 03.02.2025.
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
PeopleOur employees are at the heart of who we are. They’re the people who drive our business forward, the faces that guests see on board our ships, and the advocates for our brand.
CommunitySince 1893 we have been a lifeline on the Norwegian coast. The route we founded binds the country together, transporting people and delivering goods. Travel and tourism a catalysts for value creation in the beautiful local communities we are so lucky to visit and cooperate with.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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