Regional Support Consultant
- Applications are considered on a rolling basis
- Iași
- Hybrid
Customer Support is made up of 200+ experts globally, who are providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. _
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Barware's number 1 AP solutions.
TEAM DESCRIPTION:
Our team is growing! In Basware we value wellbeing, and a healthy work - life balance by offering a great culture and environment together with many personal and professional development trainings.
Some tickets might be complex (can take several days to solve) and we act as one by jointly approaching challenges within a collaborative environment using troubleshooting, SQL, XML and interpersonal skills, daily.
Work with great people
Skills & Requirements
SKILLS AND CANDIDATE QUALIFICATIONS:
While we have our own motivational instruments, in this digital world, we believe that to meet halfway, you must be a self-motivated and self-managed person. Also, considering our growth mindset culture, we expect from you to be opened to feedback and continuous improvement.
Our HR will be sharing with you relevant SQL XML learning material so you can prepare in advance and have the answers ready for the short technical discussion. Please take your time to prepare to make sure we make good use of our time together!
The right profile looks like this:
- Relevant experience in IT: SSO, Active Directory, Identity and Access Management (Roles, Groups, Policies, Permissions), TCP/IP Networking/Firewalls knowledge;
- Support ticketing tool experience is a plus;
- Able to lead customer calls;
- Interested in self-development and learning;
- Customer and people skills;
- Troubleshooting skills and attention to details (considering long scripts and logs that we use);
- Bachelor's degree;
- English – C1 level.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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