iGaming Customer Success Manager (KAM)
- Stockholm
- Hybrid
You feel like this autumn is the time for a change? Step into the role of a iGaming Customer Success Manager at Zimpler, where you'll be an integral part of our Core Relations team based in Stockholm and London. The team’s mission is nurturing and expanding relationships with our most valued merchants and partners in the iGaming industry. You’ll get to work closely with our sales team based in Malta, Product integration team, TAMs and Customer Support.
In this role you will be the vital link between our biggest merchants and Zimpler, being a strategic partner for the merchants, understanding their needs, fostering growth, preparing and executing on a ramping out plan for merchants, driving innovation, and mutual success. We do not expect you to be an expert on tech matters, but rather knowing your product, being passionate about building strong relationships and trust both internally and externally, driving business, and making an impact.
This is what you will do
- Be the Face of Zimpler: Take the lead in developing and nurturing strong, long term relationships with our high growth clients. Your expertise, and strategic insights will make you the goto person for all things Zimpler.
- Drive Merchant Success: Ensure our merchants are not just satisfied but happy to partner with Zimpler. You'll play a key role in expanding these partnerships, making sure they continue to grow and thrive.
- Strategic Insights and Account Growth: Dive deep into your clients' business models, growth trajectories, and market strategies. You'll become an expert on their KPIs and challenges, positioning yourself as a trusted advisor who can identify and seize opportunities for upselling and cross selling for our Sales team.
- Product & Industry Guru: Immerse yourself in our products, services, and technology. You'll be the goto expert, sharing insights, industry best practices, and training with your clients to maximize their success.
- Lead with Data: Prepare and lead impactful Monthly/Quarterly Business Reviews, showcasing account performance and providing expert consultation that drives your clients' growth and success.
- Data Driven Decisions: Use your expertise in Excel and other analysis tools to uncover trends and insights in account performance. Your reports will not only forecast revenue but also highlight opportunities for improvement and growth.
- Build Bridges to Innovate and Optimize: Foster strong internal relationships and collaborate with your team to streamline workflows, share knowledge, and continuously develop your expertise in the market and payments industry.
Skills & Requirements
This is what you’re good at
- Industry Expertise: At least 4+ years in Account Management or Service Management within iGaming or Digital Payments.
- Proven Growth Driver: A track record of growing accounts in both revenue and retention.
- Data Savvy: Mastery of Excel and data analysis tools to dive deep into performance metrics.
- Communication Ace: Exceptional skills in communication, negotiation, and stakeholder management.
- Project Management Pro: Strong organizational skills with experience in managing large scale payments integrations.
- Tech Enthusiast: A passion for learning new technologies and applying them to enhance customer experiences.
- Problem Solver: A natural curiosity and ability to turn challenges into opportunities for growth.
- Adaptable: Thrive in fast paced environments and ready to pivot when needed.
- Willing to Travel: Ready to hit the road for conferences or client meetings as required.
- English is a must, fluency in Swedish, Brazilian Portuguese or Spanish is a big advantage.
Great Place to Work
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VAYCAY MODE – Vacation and time off is important
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CELEBRATING YOU – Choose your special days off
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TREAT YOURSELF – Annual wellness benefit and EAP
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PENSION – We provide pension contributions
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MAMA’S AND PAPA’S – We offer a parental pay top-up
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STAY CURIOUS – Annual education budget
About the company
ZIMPLER PHILOSOPHY
We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centre of everything we do and our whole purpose and promise stem from making life easier – for our customers and their customers – with the help of our unstoppable Zimpler crew.
Every person and identity within the expanding walls of our company matters. It is a well-demonstrated fact that a product’s market share and usability increases as the diversity of the team creating it increases. So, for that reason, and many others, we take great pride in our culture. As we’re on a mission to build a global payment solution, naturally our fantastic employees need to represent the world, too. Are you next to join us?
OUR GUIDING PRINCIPLESOUR GUIDING PRINCIPLES
Be you, play togetherWe know that everyone has a singular story, their own sacred style of genius and we value them all equally. We are open and honest and we talk with each other, not about each other. We act without prestige and we always look for other perspectives, knowing that the best results are the ones we reach together.
Drive innovation, deliverWe daydream about a world that doesn’t exist today and to solve the problems of tomorrow. Fueled by curiosity, we always challenge ourselves to use our imagination and drive innovation. We dare to go outside our comfort zone to find better ways to create, collaborate and deliver data-driven results.
Take action, learn, grow,We don't sit around talking about what we could do, we DO IT. We hold ourselves accountable in all our efforts and we ask ourselves “What can I do to beat yesterday?”. We encourage each other to keep learning, to constantly grow and evolve. We aren’t afraid of failures, we make failures a positive learning opportunity.
We 💛 our customersEverything we do, we do with our customers' best interest in mind. We strive for great customer satisfaction and use data to continue to improve. By actively listening and solving problems, we make sure we always suit the needs of our customers and are flexible. To us, qualitative work will always be more important than quantitative.
Olha Bahmat | Contact Person
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