Customer Support Specialist
We are looking for a highly motivated, organized and service minded new colleague to join our Customer Transactions team in Hong Kong as Customer Support Specialist.
Together with the Customer Transactions teams at the office in Arendal, Norway, the team delivers fast service with high quality to support customers in Asia.
You will be a key member of a vibrant and international team.
The role has the following tasks:
- Onboarding customers.
- Entering and maintaining client / broker information and policy / premium data.
- Production and distribution of insurance and invoice documentation.
- Conduct Know Your Customer (KYC) checks.
- Responding to customer queries.
- Other administrative tasks in support of Underwriting.
The person we are looking for;
- A structured approach to work, with a strong attention to detail.
- Quick to learn systems and procedures.
- Excellent skills using Microsoft Office applications, especially
Excel. - A team player with an improvement mindset.
- Can work under pressure, is proactive and self-driven.
- Positive and service-oriented.
- Cultural awareness and ability to work with people in an international environment.
- Strong communication skills.
- Excellent written and spoken English. Mandarin / Cantonese / Japanese might be considered as an advantage.
Marine insurance industry experience (P&I and Marine) might be considered as an advantage.
Work with great people
Great Place to Work
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Friendly atmosphere
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Career opportunities within a global market lead
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Work life balance
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An environment that encourages ideas
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Colleagues who believe in knowledge sharing
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A work environment with deep competencies
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High employee engagement - A great place to work
About the company
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.
1907Assuranceforeningen Gard established on 9 October
1939Insures 40 per cent of the Norwegian tanker fleet
1958Starts to insure vessels outside Norway
1973Moves into the offshore energy sector
1983Sets up an office in London
2000Insures more than 5,000 vessels
2004Sole ownership of Gard Marine & Energy
20072007Celebrates its centenary with nine offices and 300 employees
2015Insured tonnage is in excess of 260 million gross tonnes
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