A bit about the role:
Please note: This is a telesales role, with KPI’s and STI incentives, not account management.
As a passionate, experienced travel consultant, you will be at the forefront of customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.
You will embark on a 9-week orientation program to learn about our incredible guest experience, that changes the way they see the world whilst also experiencing our product first hand as part of our familiarisation trip programme. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to remote landing sites across the Arctic, Antarctic, and Galapagos, and truly engage with and sustain remote communities.
You are a passionate, experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service, to both our B2B and B2C customers, seeking an unforgettable life-changing experience, converting, and retaining them throughout their guest lifecycle.
Key Responsibilities:
About you:
Requirements:
Points to note:
Network collaboration:
Trade and Direct Sales Teams, Revenue, Loading, Production, Travel Operations, Integrated Services, Work Force Management, Learning & Development, Quality & Analytics, Community Management.
Performance Indicators (metrics, KPIs, qualitative assessments):
Net Sales Conversion , Quality Score on evaluations, Adherence to Schedule
Passionate Explorers - We are proud of our history and are driven to create more.
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
Genuine Interactions - We want all people to be their true selves.
Humble Leadership - We have a short distance between leaders and teams.
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
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