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Support Consultant (Regex)

  • Applications are considered on a rolling basis
  • Iași
  • Hybrid
  • Applications are considered on a rolling basis
  • Iași
  • Hybrid

Customer Support is made up of 200+ experts globally, who are providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. 

Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.

Role Summary:

We are looking for a Support Consultant who preferably has previous experience providing customer support.

The Support Consultant is responsible for our clients' day-to-day assistance in using our enterprise software application.

Our ideal candidate can work alone or together with assigned team members to provide timely and professional support and issue resolution for clients. The primary focus will be on troubleshooting issues, data analysis, and advanced client education on software functions.

Your tasks:

  • Providing Technical Support for incoming support requests that our 1st line was not able to resolve;
  • Consulting of customers regarding our own solutions via telephone and email;
  • Follow up and clearing of support requests via our support tool (ServiceNow) with respect to the agreed SLA;
  • Collaboration with Support Engineers and other internal teams such as R&D or Operations to provide timely resolutions.

Work with great people

Hanna Ikonen
Director, Customer Success
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
VP, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Campaign Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

While we have our own motivational instruments, in this digital world, we believe that to meet halfway, you must be a self-motivated and self-managed person. Also, considering our growth mindset culture, we expect from you to be open to feedback and continuous improvement.

Our HR will be sharing with you relevant Regular Expression, XML & SQL learning material so you can prepare in advance and have the answers ready for the short technical discussion. Please take your time to prepare to make sure we make good use of our time together!

To be successful in this position we would like you to have:

  • Relevant experience in IT: SSO, Active Directory, Identity and Access Management (Roles, Groups, Policies, Permissions), TCP/IP Networking/Firewalls knowledge;
  • The ability to lead customer calls;
  • Customer and people skills;
  • Strong sense of urgency and attention to detail;
  • Can work per defined procedures;
  • The ability to create structured documentation;
  • Troubleshooting skills and attention to details (considering long scripts and logs that we use);
  • Support ticketing tool experience is a plus.

Required skills and behavior:

  • You are customer oriented;
  • You are a quick learner and you are eager to learn new things;
  • Knowledge of EDI, XML, XSLT and Regular Expressions;
  • Basic understanding of invoice flow between companies;
  • Basic knowledge of data transfer protocols (HTTP(S), (S)FTP, OFTP2, AS2) is a plus;
  • Strong customer communication skills in English, other languages are plus.

Great Place to Work

  • We Drive Customer Value

  • We Take Ownership

  • We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Alina Macoveiciuc | Contact Person

I'm interested

Iași | Hybrid
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