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Technical Support Engineer

As a Technical Support Engineer within Ordrestyring and HVD Group, you will be an integral part of HVD Group and Ordrestyrings Technical Services team. You will be providing expert guidance to peer internal groups, cultivating industry knowledge, and actively shaping the product to meet quality standards. Your position within our organization holds a pivotal role, providing you with the opportunity to witness the direct impact of your daily contributions on our business success.

What You Will Get to Do:

  • Provide advanced support (L3) to our Customer Support teams, Professional Services and Key Business Unit stakeholders
  • Develop and maintain database correction scripts- regularly update and maintain existing correction scripts, apply necessary patches and updates to maintain database health.
  • Act as an escalation point and collaborate with the Support function to address complex issues affecting customers.
  • Monitor database systems for potential issues, generate reports on performance and the impact of correction scripts, document and report incidents and resolutions for future reference.

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

  • Bachelor’s degree in computer science, or related field
  • 5 years or more of working with craft or construction business solutions is meriting
  • Familiarity with Agile development methodologies
  • Fluency in English and preferably a Nordic language also
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skill

If you share our excitement and vision but worry that your experience doesn't match all the listed qualifications, please apply anyway! You could be the ideal candidate for this role or another in our ever-expanding organisation.

HVD Group

Early 2024, EQT and Adelis took a decisive step to jointly invest in HVD Group, further expanding our fantastic group with the addition of Next One Technology and Craftnote. HVD group provides cloud-based software to customers working in the field of installation and construction across Europe, offering modern solutions to an entire industry in dire need of digitalisation. Our mission is to enable and drive an industry transformation, enhancing efficiency and sustainability for all customer segments- one business at a time!

Great Place to Work

  • Weekly wellness hour with personal trainer

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Flexible with working from home

  • Career and skills development support

  • Free lunch, snacks and beverages

  • We are located close to train, metro and bus

  • Monthly social activities

  • Inclusive work environment

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Inclusive work environment

  • Social sustainability focus

  • Flexible workspace

  • Good colleagues

  • Friday bar

  • Transparency

  • Flat organizational structure

  • Attractive employment package

  • We provide pension and health insurance

  • Flexible working hours

  • Remote-work opportunity

  • International working environment

  • Interesting career paths

  • Bicycle benefit

  • Long careers

  • Friendly working culture

  • Exercise and culture benefit

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

Oscar Ankarcrona | Contact Person

I'm interested

København | Hybrid
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