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Group Technical Services Manager

Early 2024, EQT and Adelis took a decisive step to jointly invest in HVD Group, further expanding our fantastic group with the addition of Next One Technology and Craftnote. HVD group provides cloud-based software to customers working in the field of installation and construction across Europe, offering modern solutions to an entire industry in dire need of digitalisation. Our mission is to enable and drive an industry transformation, enhancing efficiency and sustainability for all customer segments- one business at a time!

Role Description

We are looking for an experienced Technical Services Manager to lead our technical services team and work to make our software products the best for our customers. As the group manager, you’ll be responsible for overseeing the technical internal support, maintenance, and professional services team consisting of Subject Matter Experts and dedicated internal support resources, and will work closely with the product management, engineering, and sales teams to ensure that our products are of the highest quality.

What you’ll get to do

  • Work directly with C-level for strategic Technical Support definitions
  • Lead and develop the technical services team, including technical internal support and professional services team.
  • Work with sales’ and consultants' teams to create and maintain maintaining knowledge base (digital, forums, webinars, educational workshops etc.)
  • Define and manage internal and external SLAs for 2nd line support.
  • Implement best practices for technical services, and continuously improve our processes.
  • Provide technical support and assistance to internal and external stakeholders, and work with them to resolve any issues they may have.
  • Lead release management from a quality perspective, defining test protocol scope, development support, resourcing and infrastructure needs. Plan and manage CCB meetings (Change Control Board).
  • Manage relationships with key partners and vendors that provide critical technical services.
  • Work with the sales team to identify and close new business opportunities in the technical services area including support in customer meetings and onboarding process.
  • Create and maintain statistical data on product usage, feature usage and bug frequency.
  • Manage the technical services budget and ensure that resources are allocated effectively including line management, developing and creating KPI’s to follow progress and improvement.

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
CRO
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
Supporter
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Skills & Requirements

  • 10+ years of experience in technical services, with at least 3 years of experience in a leadership role.
  • Strong knowledge of agile software development and product management processes
  • Excellent problem-solving and analytical skills.
  • Ability to lead and motivate a team, always working towards building a good and strong culture
  • Excellent communication skills in English, a Nordic language is meriting. 
  • Strong project management skills, with the ability to manage multiple projects and priorities.
  • Experience with customer service and support.
  • Strong drive to learn of industry trends and developments in the technical services area.

    If you share our enthusiasm and vision but worry that your experience does not match all the specified qualifications, apply anyway! You may be the ideal candidate for this role or another in our ever-growing organization.

Great Place to Work

  • Weekly wellness hour with personal trainer

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Flexible with working from home

  • Career and skills development support

  • Free lunch, snacks and beverages

  • We are located close to train, metro and bus

  • Monthly social activities

  • Inclusive work environment

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Inclusive work environment

  • Social sustainability focus

  • Flexible workspace

  • Good colleagues

  • Friday bar

  • Transparency

  • Flat organizational structure

  • Attractive employment package

  • We provide pension and health insurance

  • Flexible working hours

  • Remote-work opportunity

  • International working environment

  • Interesting career paths

  • Bicycle benefit

  • Long careers

  • Friendly working culture

  • Exercise and culture benefit

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 200 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partner with over 10,000 customer and gained trust of 100,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, like yourself.


Oscar Ankarcrona | Contact Person

I'm interested
HVD Group

Danderyd | Hybrid
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