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Solution Architect Sales & Customer Services - Scandic Hotels Group

Please note, we are on vacation and will not be able to connect with you before mid-August. We wish you a lovely summer!

We want a Solution Architect for Sales & Customer Services to check in with us in Stockholm, Sweden!

At Scandic Hotels we’re on an exciting journey of digital transformation. 2023 marked another record year with strong results and high momentum in Scandic’s development. We are commercially and financially stronger than ever, and we’re now accelerating the pace to grow the portfolio and excel within digitalization. With a lot of curiosity and a truly customer-centric approach we aim to develop the next generation of digital experiences for our customers and guests.

We are currently on a mission to strengthen our sales capabilities, modernizing key parts of our central IT systems and services. With several major initiatives in the pipeline, we are seeking a Solution Architect to join our Customer Journey tech organization to become a crucial part in our transformation.

In this role, you will have overall responsibility for the solution architecture within the Sales & Customer Services domain. You will collaborate closely with business stakeholders to develop innovative solutions that enhance our overall operations, drive automation, digitalization, and efficiency to improve communication with our customers. **

Main Activities:

  • Design workflows that enhance efficiency and simplify work processes, while providing insights on maximizing the utility of our existing technology
  • Act as an advisor to Business stakeholders, Product Owners, and Technical Leads.
  • Conduct technical pre-studies for new initiatives and provide recommendations based on functional needs to drive successful outcomes.
  • Proactively identify areas for improvement and manage technical debt, ensuring stable, efficient and business-ready solutions.
  • Participate in vendor assessments, secure agreed designs and architectural strategies and contribute to project deliveries.
  • Engage in security audits to identify areas of improvement.
  • Collaborate with various stakeholders at different levels to understand business and product owner needs to identify challenges and provide technical solutions.

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Who are you?

  • Previous experience working with solution architecture
  • Strong domain knowledge within B2B sales and customer service
  • Technical background with expertise in sales processes and CPQ
  • Experience from Salesforce Sales Cloud/Service Cloud, Dynamics 365 Sales & Marketing, or similar
  • Strong analytical skills and technical capabilities
  • Proficiency in agile ways of working
  • Excellent communication skills and ability to collaborate effectively with stakeholders at different levels
  • Bachelor's degree within System Engineering/Computer Science or similar
  • Experience from the travel and/or hospitality sector would be meritorious
  • Full working proficiency in English

About Scandic:

Scandic is the largest Nordic hotel operator with a network of about 280 hotels with 58,000 hotel rooms in operation and under development in six countries. Scandic Friends is the biggest loyalty program in the Nordic hotel sector. A lot of things are boiling at Scandic and we’re looking forward to some exciting and eventful years!

Scandic Hotels is highly committed and proactive when it comes to Diversity & Inclusion initiatives. We are also a responsible corporate citizen and actively engaged in sustainability efforts. We have a long legacy of driving sustainability action in the hospitality industry. With around 20 000 team members, over 10 million guests and 4 million meetings a year – we have great power to drive transformation and inspire change at scale, for a better and more sustainable tomorrow.

Our HQ is situated in newly renovated spaces, of course with a wonderful hotel vibe :) right by Hagaparken on Sveavägen 167 in Stockholm. We love to be in the office but are a flexible workplace and offer a hybrid setup that suits our team members. Join in on our warm and inclusive culture and take part in all our different social activities.

Other:

This is a full-time employment. You will be part of Group IT, a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and we love to welcome new members to our team.

We promote a flexible work life with a good balance between work and free time.

Unfortunately, we are not able to support with any relocation assistance and can therefore only consider applicants already located in Sweden.

You are welcome to apply either in Swedish or English!

Keywords: Microsoft Dynamics 365 Sales & Marketing, Salesforce Sales Cloud, Salesforce Service Cloud, CRM, Digital Quotation and Signing, Digital Contract Signing, Customer 360, CPQ, Personalization, Solution Architect, Hospitality

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Michaela Liljedahl | Contact Person

I'm interested
Scandic Hotels Group

Stockholm | Hybrid
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