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Customer Relations- Retention & Churn

HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 500 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partnered with over 13,000 customer and gained the trust of 160,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, just like yourself.

Job Description:

Are you ready to join a team dedicated to creating long-lasting value and ensuring our customers' continued success? At KlarPris, we're seeking a passionate member to our Customer Relations team, focused on customer retention and churn prevention. We value your positive attitude, skills, and commitment over previous titles. In this role, you'll play a crucial part in supporting our valued customers with using and developing their understanding of KlarPris' solutions and actively working to retain our valued clients.

Responsibilities:

  • Customer Retention and Churn Prevention: Work closely with experienced colleagues to proactively manage customer relationships, ensuring satisfaction and trust in our brand and products.
  • Continued Support: Assist in the day-to-day usage, maintain continuous communication with customers, and ensure smooth execution of strategies that enhance customer retention.
  • Ongoing Customer Support and Follow-up: Schedule regular status meetings with customers, provide comprehensive support in using KlarPris, and follow up on their experience to address any concerns promptly.
  • User Education: Assist in training users to maximize their use of the KlarPris platform, ensuring they gain the full benefits and remain engaged.

Skills & Requirements

  • Good communication skills and ability to work in a team with a focus on customer satisfaction and value creation.
  • Structured, proactive, and solution-oriented with empathy and interest in customer needs.
  • Motivated, with a can-do attitude and willingness to learn and develop within Customer Success.
  • Skilled Communicator: Proficient communicator in both Danish and English and preferably a Scandinavian language, both verbally, in writing, and in meetings.
  • Cross collaborative experience and motivated to create value for both internal and external stakeholders.

What we offer:

  • An exciting role where your dedication and effort are crucial to your success.
  • Opportunity to grow and learn within a dynamic team with experienced colleagues.

If you share our excitement and vision but worry that your experience doesn't match all the listed qualifications, please apply anyway! You could be the ideal candidate for this role despite lacking a year or two, or perhaps for another role in our ever-expanding organisation!

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
CRO
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
Supporter
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Great Place to Work

  • Weekly wellness hour with personal trainer

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Flexible with working from home

  • Career and skills development support

  • Free lunch, snacks and beverages

  • We are located close to train, metro and bus

  • Monthly social activities

  • Inclusive work environment

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Inclusive work environment

  • Social sustainability focus

  • Flexible workspace

  • Good colleagues

  • Friday bar

  • Transparency

  • Flat organizational structure

  • Attractive employment package

  • We provide pension and health insurance

  • Flexible working hours

  • Remote-work opportunity

  • International working environment

  • Interesting career paths

  • Bicycle benefit

  • Long careers

  • Friendly working culture

  • Exercise and culture benefit

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

KlarPris is a B2B purchasing platform for professional electricians and plumbers that optimizes the purchasing process, timewise and financially. With more than 100 brands, the platform gathers the best suppliers in the construction industry in one place to make your job easier.

We want to be the most user-friendly platform. Therefore, we acquired the calculation system KlarCalc in 2021, and today KlarPris is the only SaaS company that offers purchasing and calculation in one digital user-friendly tool.

With data-based knowledge and over 50 years of combined experience from the industry, the team behind KlarPris is a passionate force of people who are on a mission to digitize the traditional procurement method in the construction industry and make the professional installer's work easier.

KlarPris is subscription-based and is currently used by more than 4000 companies in Denmark, Sweden, Norway, and Germany. We want to strengthen the digital purchasing experience for all installers in the construction industry. As a result, our subscriptions are aimed to suit businesses of any size, location and scope.

Oscar Ankarcrona | Contact Person

I'm interested
KlarPris A/S

København | Hybrid
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