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ServiceNow Specialist

  • Application Deadline: Aug. 5, 2024
  • Helsinki
  • Hybrid
  • Application Deadline: Aug. 5, 2024
  • Helsinki
  • Hybrid

Get the opportunity to work together with highly talented and senior consultants on exiting projects within Cloud & Infrastructure Services! Due to significant growth created by an ever-increasing client demand, we are looking to further bolster our group of ServiceNow Experts. You will be a part of the Capgemini Cloud & Edge Projects and Consulting Practice that is primarily responsible for providing client centric Public & Private Cloud, End User productivity and service integration solutions. It provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation. This position will be based in Finland and requires fluent Finnish and English communication capabilities, both verbally and in written

In this role you can expect to:

  • Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes and drive automation across Servicenow Platform
  • Assist or drive design workshops across projects to improve platform adoption and user experience
  • Design, develop, test and document ServiceNow ITSM/ITOM/SPM/HRSD/CSM based solutions utilizing platform’s workflow and integration capabilities
  • Create ServiceNow reports and Performance Analytics dashboards
  • Prepare prototypes in demo instances for proposed solutions
  • Analyzing ServiceNow releases and upgrades and how it impacts the current features and applications in use


  • Have several years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrations
  • Certified Servicenow System Administrator. Additional Servicenow certifications is a plus e.g. CIS – ISTM/ITOM/SPM
  • Have several years of technical and functional experience with ITIL Service Management processes
  • Exceptional interpersonal, communication, facilitation and influencing skills
  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision
  • Have strong supplier management skills to help provide direction and ensure quality of services
  • Experience in Agile/Scrum methodologies and ITIL
  • Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, Visio.
  • Experience within Multi Service Provider (MSP) solutioning based on ServiceNow
  • Understanding of the key technologies relevant to the ServiceNow integration solutions e.g. Web services APIs, MID Servers, Import Sets and SSO.
  • General Understanding of Database technologies such as SQL, MySQL, Oracle
  • Experience in planning and execution of ServiceNow upgrades

What is our promise to you?

At Capgemini Finland, you shape your own future. As one of our experts, you will combine cutting-edge technology with human insights to reimagine what’s possible. You will have an impact on how leading Finnish organizations and entire industries operate in the digital era. Our work contributes to a more functional and inclusive society and touches the everyday lives of thousands.

Cloud Infrastructure Services (CIS) is a cloud and cyber services provider with a mission to be the digital transformational partner of choice for clients. This supports the Capgemini group ambition to be a leader for leaders.

Our employee benefits include for example:

  • Global training & development support with free access to +250 000 classes and certifications from Coursera, Pluralsight, Harvard Spark and more
  • Fair and equal career management program and an unparalleled network of experts to learn from
  • Flexible working hours and remote working policy
  • Modern office spaces with a gym, swimming pool and spa area in Helsinki (you can also have our Lappeenranta office as your home base)
  • Extensive benefits to support your health and wellbeing.

Employees consistently praise Capgemini Finland for providing opportunities to grow and learn, for making work enjoyable with freedom and flexibility, and for embracing a truly diverse and inclusive culture.

We offer you a place to grow and enjoy your work with exceptionally cool colleagues, reasonable working hours and motivating learning and development possibilities. We are a global company with our roots in France. Our culture is strongly based on teamwork and helping one another.

Apply as soon as possible!

We are waiting for your application! We will fill in the place as soon as we find the right match so send us your application now.

For more information about the role, you can be in touch with Head of EE, ESM and Infra Roope Lecklin [email protected]

or for more information regarding our culture or the recruitment process – feel free to get in touch with Senior Talent Acquisition Specialist Suvi Väänänen [email protected] .

Great Place to Work

  • Extensive occupational health care & insurance

  • Flexible work time policies / Hybrid work

  • Internet connection to your home address

  • Lunch benefit & sport/culture benefit

  • Sick child care benefit

  • Events like Inspiration breaks & Sports events

  • Office with spa, pool, jacuzi and gym

  • Exceptionally cool colleagues

  • Certfications & Extensive learning platform

About the company

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. We are guiding the way of our clients towards digitalization and enabling the optimization of business and IT operations. Globally we are more than 340 000 people nearly 55 countries from which over 700 consultants in Finland.

We are all about people. The work we do for our clients derives from the passion and expertise of our employees, and supporting the professional growth of our people is at the heart of our company. You will be getting an excellent opportunity to develop your competences supported by Capgemini’s career path model and training programs as well as the network of experienced professionals across the globe.

Get the future you want.

Suvi Väänänen | Contact Person

I'm interested
Capgemini Finland

Helsinki | Hybrid
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