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Lifecycle Communications Manager

  • Application Deadline: Aug. 1, 2024
  • Helsinki
  • Hybrid
  • Application Deadline: Aug. 1, 2024
  • Helsinki
  • Hybrid

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we’ve led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value – be yourself, that is (y)our greatest asset. Founded in Finland, F‑Secure has offices in Europe, North America and Asia Pacific.

Have you been waiting for the opportunity to work in a highly skilled sales and digital marketing team, with passionate and inspiring professionals in a true international environment? Do you want to contribute to a superior customer experience through relevant lifecycle communications? If you answered “yes”, keep reading!

We are looking for a Lifecycle Communications Manager to join our Direct Acquisition and Retention team, which drives digital sales and marketing to consumers. As our Lifecycle Communications Manager, you will be planning, implementing, and optimizing emails and push messages that provide relevant information to our B2C customers all over the world, at each stage of the customer lifecycle. You will be a core part of our Direct Acquisition and Retention team and collaborating closely with our Lifecycle Communications Specialist and with other F-Secure teams. You will be working with a world-class marketing automation tool and making sure the day-to-day operations run smoothly.

You can choose whether you work at our Helsinki or Oulu office, or in a hybrid mode from your home office in Finland. However, we hope you can join us for common gatherings at the Helsinki office when needed.

Key responsibilities:

  • Planning and execution of customer value communications.

  • Optimize automated emails and push messages in the marketing automation tool, for improved conversion.

  • Plan and write new lifecycle emails, push messages, newsletters, and email campaigns.

  • Design and implement email and push message automations.

  • Monitor results of automated emails, push messages and email campaigns.

  • Set up A/B tests and make proposals based on the results.

What are we looking for?

  • An enthusiastic and analytical marketer who is creative but not afraid to dig into more technical matters.

  • +5 years of experience in marketing automation and customer communications preferably email or push message related areas, including content creation.

  • Ability to create interesting texts for content distributed by email and push messages.

  • Strong communication skills and fluency in English, both written and spoken as our company language is English.

  • Excellent team player skills, self-confidence, and willingness to work in a fast-changing, multicultural environment.

  • Experience in Salesforce Marketing Cloud or any other marketing automation tool . Knowledge of SQL and HTML is considered as an advantage.

We offer you:

  • You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.

  • We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.

  • We offer interesting challenges and a competitive compensation model with wide range of benefits. You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.

  • You get to work in a flexible, agile, and dynamic working environment that supports individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.

Our benefits include extensive health care, remote working, company supported sport activities, lunch vouchers, regular massages and sauna at the premises and many more things to keep our best asset – people - happy!

A security background check will possibly be conducted for the selected candidate in accordance with Finnish Security Clearance act 726/2015.

This is a permanent full-time position, that begins as soon as possible/as agreed. We will start processing the applications during week 31.

This recruitment process is managed by Oy Adiente Ab, www.adiente.fi.
If you have any questions, don’t hesitate to reach out to Senior HR Consultant, Marika Högström-Andersson, [email protected] or +358 50 572 6439. Please note that Marika can be reached most easily during week 26 or starting from July 29, 2024.

Work with great people

UX & Service Designer
"The best part of my job is that I get to create products that protect people, keeping them safe in a constantly changing world."
Threat Researcher
"Fantastic colleagues, a respecting environment, and a chance to contribute tangibly to make the world a better place. No Monday blues at F-Secure!"
Senior Developer
"Passion for technology and interest in keeping up with the latest advancements in the field lead me to join F-Secure."
Lead Cloud Developer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."

Great Place to Work

  • Over 500 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

Diversity & Inclusion:

F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

Marika Högström-Andersson | Contact Person

I'm interested

Helsinki | Hybrid
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