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Support Services - Fulfilment Specialist

  • Application Deadline: July 19, 2024
  • Tallinn
  • Hybrid
  • Application Deadline: July 19, 2024
  • Tallinn
  • Hybrid

Hurtigruten Estonia OÜ is focused on sales and services of its company's amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team.

Your job purpose as Support Services Fulfilment Specialist is to be responsible for performing necessary back-office tasks following created procedures and workflows and delivering based upon those.

Main tasks:

  • Travel documentation administration: sending invoices, itineraries and other relevant travel documents
  • Handling ship manifests
  • Back Office tasks relating invoicing
  • Handling multiple customer-facing mailboxes
  • Supporting the Medical Screening process in cooperation with our medical partner
  • Updating customer profiles
  • Service Web bookings
  • Handling refund requests
  • Checking different reports, analyzing errors

We offer

  • 6 extra days off in addition to the usual 28 days of vacation
  • Flexible benefits package: sports compensation or extra health insurance
  • Language learning support
  • Good staff benefits including friends and family discounts for our amazing voyages
  • Opportunity to experience a truly international working environment
  • Friendly, positive and fun atmosphere, different team and company events
  • Modern and comfortable office with gym and sauna
  • Learning and Development opportunities
  • Gain experience in the travel and service industry with a well-known and well-established brand

Work with great people

Kristel Päss
Guest Relations Emergency Team Leader
"Every day is different, and you can never know what challenges are waiting. After ten years in Hurtigruten, there’s always something new to learn"
Mathys Javelaud
Senior Travel Consultant, French team
"We always explore new possibilities and ideas. It can be about the company and how makes the work better, but also new possibilities in a personal way with the career."
Gerda Tilk
IT Infrastructure & Platforms Operations Manager
"Explore with us” in Hurtigruten doesn’t only have a meaning for our wonderful travel destinations. I believe the whole company is continuously exploring, literally in every department."

Skills & Requirements

Requirements:

  • Minimum 1 year of experience in a business administration role covering aftercare of a sales process
  • College education minimum
  • Competent with Microsoft Excel and Word
  • Fluent in written and spoken English
  • Learning Agility. You will have the desire to be in constant learning mode​
  • Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view
  • Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently

Beneficial skills

  • German language skill is an advantage

Additional information:

If you are interested in the position, please apply ASAP - if a great match is found, we may close the recruitment before the final deadline.

We can hire people with EU living and working permits only!

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsTOM

Beach cleanupsTOM

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Ühekordselt kasutatavateTOM

Hübriidmootoriga ekspeditTOM

Randade koristamineHurtigruteni ekspeditsioonimeeskonnad julgustavad külalisi rannakoristustöödel osalema, mille tulemusel kõrvaldatakse igal aastal mitu tonni prügi.

Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.

Tiina Zackrisson | Contact Person

I'm interested
Hurtigruten Group

Tallinn | Hybrid
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