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Technical Operations Manager – ITOT (PO)

A bit about the role:
Overview:

A product owner in IT/OT Infrastructure & Platforms represents the product and services associated to it both in production and under development. This includes but is not limited to the ownership and management of all operational activities (including incidents, service requests, change requests), technical product roadmap development, consultation and implementation of new demand initiatives, capacity planning and key stakeholder engagement.

This is a broad, technical leadership role with responsibility for the following technical disciplines:

  • Network management, switching and routing
  • Broadband and satellite services
  • Wireless and wired networks
  • Firewall management
  • On-board operational technology (OT) including fleet CCTV, DECT telephone systems
  • Automation (Infrastructure as Code)
  • Data Centre on-prem and Cloud Services
  • Non-commercial applications
  • Hospitality platforms (including Oracle Fidelio Suite)
  • On-board entertainment and AV systems
  • Collaboration tools
  • End user hardware

The Technical Operations Manager will prioritise availability and performance of all technical services listed above that underpin business processes at land at sea. Where services are outsourced, effective operational working relationships with partners will be developed. User and guest experience shall be a key focus for the role, as will the development of a healthy, productive, proactive team culture that aligns to the HX Spirit and is able to support business growth.

As our business operates in multiple regions globally 24x7x365, there is an on-call element to the role to ensure major incidents impacting business critical systems are managed and resolved in a timely way.

Key Responsibilities:

  • Service: driving high performance and availability, managing operational activities and increasing user satisfaction
  • Product: developing the technical roadmap and delivering on key initiatives
  • People: developing a high performing team and positive working environment​
  • Process: focusing on effectiveness and simplicity and a reduction in manual overhead ​
  • Governance: ensuring compliance with all relevant regulations, standards and policies (corporate, security, GDPR, PCI etc.)
  • Engagement: developing solid working relationships with partners, colleagues and key stakeholders​

Skills & Requirements

About you:
Knowledge & Skills:

  • Broad knowledge of technical disciplines listed above with deep technical expertise in the areas of networking and communication systems (CCNA minimum) and infrastructure management (Windows server, Azure, IaaC, monitoring systems, end user compute)
  • Knowledge of non-commercial, business applications (Oracle, M365 etc)
  • Degree educated with at least 3 years of hands on technical leadership
  • Great communicator – written and verbal
  • Background in supporting IT systems for hospitality, travel, retail sector
  • Engaging and motivating leader, able to achieve results and drive solutions from a technical team

Key Personal Attributes/Behavioural Competencies:

  • Self-driven and independent, yet with a will to ask and understand
  • Relationship building & influencing skills with high sense of awareness (EQ)
  • Curious and dedicated, focused on delivering business outcomes
  • Effective & confident communication skills – able to succeed in a diverse organisation
  • Ambitious and thrives in a high-paced, international, changing work environment.
  • Problem Solving Skills with an ability to adapt and bring solutions to the table
  • Customer Service oriented: delivering results and meeting customer expectations.

You will get:

  • To be part of a dynamic and dedicated team, with highly skilled colleagues.
  • Opportunities to work on a global level, with senior management.
  • Excellent growth opportunities and the ability to impact with velocity.

Great Place to Work

  • Passionate Explorers - We are proud of our history and are driven to create more.

    Passionate Explorers - We are proud of our history and are driven to create more.

  • ‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.

    ‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.

  • Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.

    Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.

  • Genuine Interactions - We want all people to be their true selves.

    Genuine Interactions - We want all people to be their true selves.

  • Humble Leadership - We have a short distance between leaders and teams.

    Humble Leadership - We have a short distance between leaders and teams.

About the company

Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.

For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.

We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.

Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.

As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.

One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.

Louise Mackinlay | Contact Person

I'm interested
HX Expeditions

Prague | Hybrid
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