Customer Success Specialist
- Multiple locations
- Hybrid
Join Basware as a Customer Success Specialist , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-2 years of relevant experience in Enterprise SaaS, finance, procurement, banking or consulting.
Responsibilities:
- Success Strategies - Develop and implement success strategies, creating achievable plans and benchmarking.
- Advisory Role - Act as a trusted advisor, offering valuable guidance on best practices and industry trends.
- Adoption and Improvement - Drive high adoption, measuring and identifying improvement opportunities.
- Customer Health - Monitor and enhance customer health, proposing changes and using data insights for actionable strategies.
- Operational Excellence - Manage operational activities for success and improvement plans.
- Service Delivery - Deliver services, including workshops and coaching, to identify improvement opportunities.
- Renewals and Growth - Proactively drive renewals, exploring upsell and cross-sell opportunities.
Work with great people
Skills & Requirements
To be successful in this role, you'd have:
- 1-2 years partnering with enterprise customers supporting activities such as driving ROI/success, managing renewals, etc.
- Proven ability in enhancing customer happiness, adoption, and retention
- Solution-oriented with continuous improvement focus
- Strong analytical skills, understanding, and conveying data insights
- Experience in business environment customer management
- Experience in finance and/or procurement preferred
- Familiarity with driving and optimizing adoption for business outcomes
- Ability to collaborate in a global matrix organization
Education:
- Bachelor's degree in business, engineering, technology or equivalent
BASWARE OFFERS:
- Financial stability of a global company with $170 million in revenue and a track record of profitability for 30 years, owned by AKKR since 2022.
- Leading edge software products in the enterprise accounts payable and invoice automation market
- Strong brand, global reach, and an installed base of 3,000+ customers and over a million enterprise users in 100 countries
- A unique company culture where Baswareans collaborate; the true ‘We’ glues everything together and creates a feeling of inclusion and generates genuine passion to succeed and celebrate achievements together. We are all Baswareans no matter what our background. We Drive Customer Value, We Take Ownership and We Are Bold.
COMPENSATION AND BENEFITS:
- Compensation package composed of a competitive base salary and variable incentive compensation
- Benefits that include a premier package of medical, dental, life insurance, disability, and HSA plan
- Matching 401(k)
- Generous Paid Time Off and Paid Sick Leave
BIG COMPANY CLIENTELE AND AWARD-WINNING CULTURE:
Basware has been named a ‘Great Place to Work’ company and is recognized as one of the ‘Top 100 Supply & Demand Chain Innovators’ by Supply & Demand Chain Executive for multiple consecutive years.
We received the distinction of being named one of “The Best and Brightest Companies to Work For” in the nation for multiple consecutive years, as well as a ‘Best Place to Work’ in Charlotte! Our culture is outstanding, and we hope you’ll consider joining our team!
As an added benefit, you’ll have an opportunity to build your experience by working with an exceptional client base that includes some of America’s leading Fortune 500 accounts!
For more information about life at Basware, please visit our website at: http://www.basware.com
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Nadia Sheikh | Contact Person
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