Provide second level support for supported infrastructure products, sometimes facilitating the support or troubleshooting efforts across various client support groups.
Provide second level production support to the application and their users.
Proactively maintain supported server based systems to ensure maximum availability
Technical Analysis and Specification:
Provide second level suppor of Citrix, Nutanix, Hyper-V, products. SME on WIN2K8, WIN2K16 server and desktop
Ensuring the Global Citrix XenApp and XenDesktop environments are current with all hotfixes, security patches and application versions.
Support and maintain Terminal Server, Citrix XenApp and XenDesktop environments
Maintain and Support Virtual Desktop Infrastructure
Perform tuning to improve performance across Citrix environments.
Work with various project managers, application developers, various infrastructure groups within the client and 3rd party vendor
Support and Operations:
Troubleshoot and resolve Window Server 2008R2/2016 and Windows 7/10 OS issues on servers and virtual platforms.
Implement successfully change records based on business needs for Infrastructure services
Create, update Problem Resolution Procedures
Meet/ exceed set SLAs in the resolution of assigned SM9 problem tickets
Shift and Pager mandatory
Skills & Requirements
University or College Degree in Computer Science or a related field or equivalent years of experience as a Technical Analyst
In-depth technical understanding in a variety of hardware and software platforms.
Experience on applications with multiple functions
Experience in IT development, support and implementation roles
Knowledge of change management with a XenAPP and XenDesktop Certification.
ITIL v3: Foundations, Operational Support & Analysis
Technical Certification in an IT area
About the company
With a staff of more than 750 experts, Sogeti is the main provider of IT services in Luxembourg. Subsidiary of the Capgemini group, the Sogeti group counts over 25 000 employees worldwide in 15 countries and around 200 000 IT professionals based in 40 countries as part of the Capgemini group.
We provide a broad range of IT services in 4 lines of business (Digital, Infrastructure/Cloud, Security and Testing) in cutting-edge domains of expertise such as Business Intelligence, Statistics, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Cybersecurity or DevOps. Sogeti is able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.
As diligent business partners, we endeavour to provide solutions suited to our clients' needs with a mutual goal to succeed and to perform. Our staff members' passion for IT, skills and professionalism are highly valued by our clients. We take pride in our staff's commitment and help them in every way we can to achieve their career objectives.
Sogeti is the perfect place to bring your passion for IT into play while learning new skills. You will be given the opportunity to develop your career through interesting projects and your evolution will be monitored closely by your line manager and HR team. Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits (e.g. company car, meal allowance). Voted as the second richest country in the world, Luxembourg offers a high quality of life in a multicultural environment.