Expedition Sales Specialist Lead - German speaking
- Prague
- Hybrid
This position is onsite at our beautiful new office located in Praha 8.
We are unable currently to offer relocation or sponsorship.
A bit about the role:
Skills & Requirements
About you:
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German Business Level language skills and English minimum C1 level - both written and spoken.
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Previous experience leading and managing a team in a customer service/Travel/Cruise environment is preferred.
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Also required is an understanding of the service /sales centre's infrastructure and way of working.
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Working knowledge of local labour law would be advantageous.
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Enthusiasm for travel and a passion for delivering unforgettable experiences to customers.
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Ability to quickly learn and maintain current knowledge of HXs’ products and services.
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Ability to work well and maintain a professional composure while under stress and pressure.
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Possess a strong drive and high energy to reach and exceed specified sales goals.
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Interpersonal skills to work effectively in a team-based environment.
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Have a “can do” mindset and ability to multi-task
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Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
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Be available for crisis training and on-call support when required.
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Advocate our HX Spirit and values.
Points to note:
- Previous experience leading and managing a team in a Guest service/Travel/Cruise environment is preferred.The operating hours during training (3 weeks) Monday-Friday 09:00-17:30 CET
- Onboarding/shadowing and general operating hours: 11:00 - 19:30 CET
- As we develop and grow our team in Prague, the shifts and times will be adjusted to serve the needs of our guests around the world. Work schedules will be communicated 1-month in advance.
- On average, our Travel Consultants earn an extra 15% of their base pay in sales incentives, with top performers earning up to 50% more. Actual earnings may vary based on individual performance.
- You will be invited to familiarisation trips onboard our incredible Expedition Cruise ships to truly understand our proposition and effectively sell it.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Katarina Kapustova | Contact Person
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