Director Global Field Service Operations
- Gdańsk
- On-site
We are looking for a dedicated and driven Director, Global Field Service Operations to join us in our mission to contribute to a greener future.
About the job:
This pivotal role offers the unique opportunity to lead the global scaling of our battery system service companies.
In this position, you will be responsible for setting and executing strategies to enhance our global service operations and performance. Your leadership will be crucial in driving our initiatives forward and ensuring the successful expansion of our services worldwide.
Join us on our electrification journey as we innovate in the Automotive, Energy Storage Systems (ESS), and industrial sectors. You will play a key role in building and maintaining a robust and supportive network that is essential for our growth and success.
If you have a strategic mindset and a proven track record in global operations, we invite you to apply and help shape the future of energy solutions.
Key responsibilities :
- Globally builds the service landscape with service suppliers for all Northvolt products to fulfil the business requirements from our commercial agreements
- Performs operations analysis on global infrastructure incidents and their impact on the business environment
- Protects and grows revenue by ensuring superior execution of contractual commitments and exceptional SLA performance
- Develops and implements service strategies, policies, and procedures that are in line with the company's vision in each location
- Monitors and evaluates the quality and satisfaction of the services delivered using metrics, feedback, and audits
- Global service operations identify and resolves issues, risks, and conflicts that may arise in the service operations while providing guidance, training, and support to the service staff and managers in each location
- Is responsible for effective communication between regional service providing teams (internal and external)
- Promotes a culture of excellence, innovation, and collaboration across the service teams
Work with great people
Skills & Requirements
Requirements:
- Minimum master in Finance, Science or equivalent
- Proven track record of successfully building and scaling global service operations (+ 5 years)
- Strong communication and supplier/client relationship-building skills
- Outstanding customer relationship management experience and collaboration skills
- Worked internationally in multicultural work environments and with global customers
Personal success factors (Consider Bold – Passionate – Excellent)
- Highly organized and result-driven
- Has a can-do attitude and entrepreneurial spirit
- Passionate & purpose driven
- Ability to work under high pressure and tight deadlines, excellent time management
- Ability to work well with others in a team environment, as well as independently
- Ability to work in a high profile and often high-pressured international environment
- Qualities that we cherish are flexibility, sense of quality, friendliness, motivation to take on new challenges, grit and a sense of humor
Great Place to Work
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World leading technique
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Top specialists as team peers
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International environment
About the company
Northvolt is a European supplier of sustainable, high-quality battery cells and systems. Founded in 2016 to enable the European transition to a decarbonized future, Northvolt has made swift progress on its mission to deliver the world’s greenest lithium-ion battery with a minimal CO2 footprint and the highest ambitions for recycling. Among Northvolt industrial partners and customers are ABB, BMW Group, Scania, Siemens, Vattenfall, Vestas and the Volkswagen Group.
Northvolt Ett is a next generation battery cell factory focused on process innovation, scale and vertical integration. Once completed, the gigafactory will be one of the largest battery cell factory in Europe and produce at least 32 GWh of capacity annually.
Alongside Northvolt Ett, Northvolt is also establishing a manufacturing site for battery systems in Gdansk, Poland. This facility, Northvolt Battery Systems Jeden, will industrialize and produce world leading battery systems in order to meet the increased demand for complete battery solutions on the European market. The factory is a highly automated, state-of-the-art production facility for battery modules and energy storage solutions.
We are currently in an exciting fast-growing phase and operate in a dynamic environment, dealing with a wide range of stakeholders. We are staffing our international office in Stockholm, our R&D facility, Northvolt Labs in Västerås, as well as Northvolt Battery Systems Jeden, in Gdansk, for production of battery systems. We are also preparing for upcoming positions at the main factory, Northvolt Ett, in Skellefteå.
We want to work with experienced manufacturing experts as well as talented and purpose driven people from all kinds of disciplines to make this happen. Those of us already on board share a bold streak and a passion for our mission. We are prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a real difference. We are a team dedicated to thinking new, working hard and having fun. Join us today!
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