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Customer Quality Engineer (Hybrid)_2

  • Hybrid
  • Hybrid

Ensure customer quality requirements are met for all products and take ownership of customer nonconformities. Define and coordinate containment actions across the organization to secure the customer, as well as production sites with supplier-related issues.

You will be performing deep root cause analysis with multifunctional teams, identifying permanent solutions, and ensuring the implementation of effective corrective actions in an efficient and timely manner to meet customers' expectations.

  • Main interface to customer communication regarding critical and complex quality topics and conveying voice of customer inside the organization
  • Perform or coordinate root cause analysis on failure from field and/or delivered products and implement containment and corrective actions for critical failures
  • Support Customer Quality Engineers with problem solving techniques or root cause analysis.
  • Ensure efficient documentation and communication of lessons learned for product development and product changes.
  • Co-ordinate and drive customer audits and follow-up on action plan
  • Ensure the means to understand customer expectations and increase satisfaction
  • Develop quality management: Support in structure set up, Risk analysis and customer communication
  • Support in updates design for manufacture and assembly (DFMEA) and Process Failure Mode and Effect Analysis (PFMEA).
  • Ensure continuous improvement work

We offer:

  • Stable employment conditions - employment contract (indefinite upon reaching 6 months' tenure)
  • Private medical care – possible upgrade
  • MyBenefit System & Multisport membership
  • Co-financed postgraduate education
  • Employee referral programme
  • Rewards cycling commutes
  • Christmas/holiday allowance
  • Co-financed team-building & offsite activities
  • Investment opportunities in Northvolt group’s shareholding
  • Relocation package
  • International environment & culture
  • Learning & Development opportunities
  • Company championing transformation to renewable energy
  • Friendly and open working atmosphere in a diverse team
  • Language courses

Work with great people


Skills & Requirements


  • MSc degree in mechanical / electrical engineering or related
  • 4+ years’ experience in hands-on failure root cause analysis.
  • Excellent knowledge of quality and experience applying problem solving methodologies and process improvement tools (8D, FMEA, SPC).
  • Experience in developing processes, standards, and documentation in an efficient way to meet customer requirements.
  • Knowledge and experience of applying ISO9001:2015

Bonus points:

  • Experience in automotive or battery systems within Customer Quality process or other relevant experience with VDA or IAFT standards

Specific skills (eg specific programmes, languages, certifications etc)

  • Process improvement methodology: Six Sigma certification or equivalent - highly desirable.
  • Strong project management & organizational skills.
  • Excellent English written and oral skills, Swedish or German is a plus
  • Highly organized with excellent workload and time management
  • Result-driven & customer focused with exceptional stakeholder management competence
  • Good negotiation - presentation and problem-solving skills
  • Great team collaborator and independent specialist

You are:

  • A doer with entrepreneurial spirit
  • Detail-oriented
  • Flexible with grit, sense of quality, friendliness and motivation to take on new challenges and sense of humour
  • Passionate & purpose driven

Great Place to Work

  • World leading technique

  • Top specialists as team peers

  • International environment

About the company

Northvolt is a European supplier of sustainable, high-quality battery cells and systems. Founded in 2016 to enable the European transition to a decarbonized future, Northvolt has made swift progress on its mission to deliver the world’s greenest lithium-ion battery with a minimal CO2 footprint and the highest ambitions for recycling. Among Northvolt industrial partners and customers are ABB, BMW Group, Scania, Siemens, Vattenfall, Vestas and the Volkswagen Group.

Northvolt Ett is a next generation battery cell factory focused on process innovation, scale and vertical integration. Once completed, the gigafactory will be one of the largest battery cell factory in Europe and produce at least 32 GWh of capacity annually.

Alongside Northvolt Ett, Northvolt is also establishing a manufacturing site for battery systems in Gdansk, Poland. This facility, Northvolt Battery Systems Jeden, will industrialize and produce world leading battery systems in order to meet the increased demand for complete battery solutions on the European market. The factory is a highly automated, state-of-the-art production facility for battery modules and energy storage solutions.

We are currently in an exciting fast-growing phase and operate in a dynamic environment, dealing with a wide range of stakeholders. We are staffing our international office in Stockholm, our R&D facility, Northvolt Labs in Västerås, as well as Northvolt Battery Systems Jeden, in Gdansk, for production of battery systems. We are also preparing for upcoming positions at the main factory, Northvolt Ett, in Skellefteå.

We want to work with experienced manufacturing experts as well as talented and purpose driven people from all kinds of disciplines to make this happen. Those of us already on board share a bold streak and a passion for our mission. We are prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a real difference. We are a team dedicated to thinking new, working hard and having fun. Join us today!

Jagoda Koberstein | Contact Person

I'm interested