Associate Support Consultant
- Applications are considered on a rolling basis
- Chandigarh
- Hybrid
With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and services.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.
Based in Chandigarh (India) and Iasi (Romania), our 1st line Customer Support team is an integral part of this global structure, specializing in resolving standardized technical queries and issues to ensure customer satisfaction and operational continuity.
We are currently seeking candidates for the Associate Support Consultant role, requiring a minimum of 2 years of customer support experience. Responsibilities include addressing customer queries, providing efficient problem-solving assistance, and maintaining exceptional communication for customer satisfaction. This role entails both independent work and collaboration with various teams to deliver a seamless customer experience.
As an Associate Support Consultant, you'll have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives.
Role Responsibilities:
- Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
- Analyze and troubleshoot reported issues systematically.
- Deliver high-quality resolutions while adhering to support standards.
- Provide exceptional customer service with a focus on simplifying customers' experiences.
- Collaborate with technical teams to efficiently resolve complex issues.
- Proactively follow up with customers for feedback
- Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.
Work with great people
Skills & Requirements
- Bachelor's degree in a relevant field or equivalent practical experience.
- Strong analytical skills and a knack for problem-solving
- Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
- Knowledge of Cloud Computing and S2P/P2P is a plus.
- Ability to prioritize tasks in a fast-paced environment.
- Previous customer support experience is mandatory.
- Collaborative team player.
- Demonstrate proficiency in SQL for data analysis.
- Familiarity with XML, and ERP systems.
- Willingness to work in shifts.
Educational qualifications:
- B.E / B.Tech / M.Tech - CSE/IT
- MCA
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence
2024Launch of World’s 1st AP-Powered GenAI
2023Growth through acquisitions, Glantus and AP Matching
2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR
2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Prateek Arora | Contact Person
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