ITSM Specialist
- Application Deadline: May 27, 2024
- Multiple locations
Are you passionate about bridging the gap between technology and business and want to contribute to a company that makes a difference in peoples’ everyday lives? Do you thrive in ensuring seamless service delivery while maintaining stability and agility? We are now looking for an ITSM Specialist within Service Catalog, Request and Knowledge at the Lantmännen Group. Take the opportunity to participate with your effort, competence, and knowledge in a global company that has Business in mind and People at heart.
This is what you will do
As an ITSM Specialist you will play a critical role in ensuring the smooth operation of an organization’s IT services together with your closest team. You will manage and optimize our ITSM framework as well as maintain and oversee our internal service portal. Your responsibilities include Service Catalog Management, Request Management, and Knowledge Management. You'll develop services, enhance user experience, and maintain a knowledge base for self-service.
You will work closely with stakeholders within our businesses and within the IT-organization where you, in close collaboration with the ITSM practice owners, will drive the agenda for adoption and continuous improvement of practices via governance reference meetings, trainings and providing guidance.
You will create and define requests for development to our external development team in an agile development cycle and align with the other stakeholders. You will continuously collaborate with our ServiceNow architect regarding the impact of new upgrades and changes to the tool. You will also follow up on quality and compliance of your practices by working with KPI’s and reports.
You will work strategically with long-term issues in processes and improvements and operatively with day-to-day activities that must be solved to ensure business continuity.
You will be part of the IT Operations team at Lantmännen Group Functions, and you will report to the Manager of Competence Center Operation and Security Center. This position is located at Lantmännen office in Stockholm or Malmö. Occasional travel between our offices in Malmö and Stockholm is to be expected.
Work with great people
Skills & Requirements
This is what you need to succeed
You have:
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At least a few years work experience ITSM practices
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Proven experience in service catalog design, request and knowledge management.
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ITIL certifications (ITIL 4 preferred).
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Previous experience from working with ServiceNow as an ITSM tool is a plus.
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Experience of working in projects across a large organization where you had to navigate within multiple IT-services. Having led one is considered a plus.
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Familiarity with data modeling, data dictionaries, and data quality frameworks.
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Understanding of service-oriented organizations.
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Strong communication skills, written and spoken, in both Swedish and English.
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Experience of working with different countries and cultures is a plus.
You are:
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User-focused, you prioritize meeting user needs.
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A person who enjoys taking initiatives and drive work together with others to solve challenges.
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Communicative and have the ability to translate and communicate technical concepts to a broad range of stakeholders, both technical and business executives.
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A person who enjoys working both independently and collaborating in teams.
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You take pride in your work, as well as responsibility and ownership of your decisions.
You share our values - Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork.
What we offer you.
We are a large international group with diverse activities throughout the entire grain value chain –from the very sprout in the field to the food on our tables. With a wide range of businesses within food, agriculture, machinery, bioenergy and real estate, we offer career opportunities in every direction across industries, countries, companies and areas of expertise.
Sounds interesting?
We hope so! As the screening process is ongoing, we kindly ask you to submit your application as soon as possible, but no later than 27/5. In your application, you can add your CV or LinkedIn profile.
For a more objective and inclusive recruitment process, we do not accept personal letters but instead ask you to answer selection questions relevant to the position. The recruitment process includes both psychometric tests and competency-based interviews, to promote fair evaluation for all candidates. It is important to us that everyone has equal opportunities for employment and development.
For the final candidate, a background check will be conducted through our supplier, ToFindOut. If you have any questions regarding the position or the recruitment process, you are welcome to contact Matilda Olbin, Talent Acquisition Specialist at [email protected].
We look forward to your application!"
Great Place to Work
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Amazing colleagues
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Business in mind & people at heart
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A unique business range
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Heading for the future
About the company
Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Owned by 18,000 Swedish farmers, we have 12,000 employees, operations in over 20 countries and an annual turnover of approximately SEK 70 billion. With grain at the heart of our operations, we refine arable land resources to make farming thrive. Some of our best-known food brands are AXA, Kungsörnen, Scan, GoGreen, FINN CRISP, Schulstad and Vaasan. Our company is founded on the knowledge and values acquired through generations of farmers. With research, development and operations throughout the value chain, together we take responsibility from field to fork. For more information: www.lantmannen.com.
1- creating results together
2- international career opportunities from field to fork
3- proud of our heritage, aiming for global growth
4- focus on innovation and sustainability
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