Implementation Manager
- Utrecht
- Hybrid
About the Job
At TimeEdit we believe in context not control; we will set you up for success and watch you soar.
Backed by leading SAAS investors from Scandanavia, our product is at the heart of every Higher Education institution solving conflict problems while improving student and staff's overall experience.
With over 20 years of experience in the domain, we are now on a growth journey. Having recently expanded out of Scandanavia, TimeEdit has a base of 200+ education institutions and is growing rapidly.
We are looking for a new Implementation Manager to join our amazing team.
The mission
Most will agree that universities and colleges are quintessential to a well-functioning society. However, with their inherent operational complexity and immense size, they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient resource management tools to the higher education sector globally. We are the fastest growing provider in the industry, and are expanding rapidly with new implementations in the UK, Netherlands, Belgium and Australia, to name a few. More and more universities are discovering TimeEdit to solve their scheduling, resource management and acedemic operation needs.
The challenge
As the market is transitioning from legacy monoliths, excel spreadsheets and home-grown has-beens, the TimeEdit Customer Success team is pivotal in easing the digitization process for our customers. This critical function is responsible for implementing TimeEdit across universities, driving ongoing adoption and ensuring retention.
The role
As an Implementation Manager you will be part of an international Customer Success team working from Utrecht and work with onboarding some of our most used products within our scheduling solutions - the world’s most innovative university Academic Operations solution. As an Implementation Manager you will...
- Be the process and system expert advising and guiding our customers during the onboarding project
- Train and educate customers on how to effectively utilize TimeEdit to receive maximum value from the product
- Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience
- Be a product expert and conduct workflow conversations to advise optimal structure and workflow for each customer
- Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding
- Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap
Work with great people
Skills & Requirements
We urge you to apply if you…
- Have a minimum of 3 years experience working within a similar role or have actively contributed to leading IT transformations within the Higher Education sector
- Have worked directly with SaaS implementations and managed multiple onboarding projects with varying complexity levels (it is highly meritous if you have knowledge of the higher education sector)
- Are empathetic and have a positive attitude with the desire to help our customers reach their goals
- Are driven, self-motivated and enthusiastic with a “can do” attitude
- Have exceptional communication skills and fluent in Dutch and English
Great Place to Work
-
$2,500 grant for personal development
-
Monthly stipend for gym membership
-
Growth opportunities
-
Awesome company retreats and regular team outings
-
Modern offices around the globe
-
Flexible hours and a remote friendly environment
About the company
TimeEdit was established in Sweden in the mid 90’s by an astrophysicist making a timetabling application from an Excel sheet on crack. Since then, the system has been professionalised and developed further to arguably become the world’s most modern fleet of resource management tools for higher education institutions. As a leading SaaS company within Edtech we are now moving to redefine the future of Acedmic Operations.
Today, TimeEdit is a market leader in Europe and one of Scandinavia’s fastest-growing Edtech companies. On average, our customers spend 20% less on facilities, representing more than 4MEUR (!) in savings per year (yes, we’re pretty proud of that!). Less money spent on empty rooms means more resources allocated to research projects and higher education quality.
We recently celebrated our 200th customer and are growing fast through new exciting applications and a global roll-out. Today, more than seven hundred thousand students, teachers and schedulers use our products every day (yes, we’re pretty proud about that, too!).
Our office is located at Vondellaan in the heart of Utrecht.
Context, not controlIf the team is fully aware of our purpose and how it maps to TimeEdit's current state of business, we believe we can make much better decisions and accomplish far more than through a top-down management model.
Swing for the fencesWe encourage experimentation. Better to try and sometimes fail than to sit tight and… fail for sure. Each mistake carries a lesson, and we make sure to learn from it.
Judgment > PoliciesSocial media policy. Travel policy. Buy a round of beers at an event policy. Work from home policy. Nay. Our policy on these (and most things) consists of three words: Use good judgement.
Work-life fitWe're scaling a company where people can build their work around their life, not the other way around. Flexibility means you're in the driver's seat to create a schedule that works for you, your passions, and the people you love.
Alexandra Franzen | Contact Person
Powered by
