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Customer Support

About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

About the role

As a Customer Support, you will be responsible for supporting existing customers and following implementations and onboardings with new ones. We are looking for someone who is organized, has an interest in CRM systems and easily adapts to new systems, is solution-oriented, and ensures excellent customer care through proper follow-up and interactions. We hope that you have industry insights and truly understand the daily challenges and requirements faced by our users. A genuine interest in improving the everyday life of our fantastic customers should be central to your role and drive your ambition ahead!

Responsibilities

  • Product and customer support for new and existing customers
  • Technical user support
  • Customer training in the use of our platform and all of its functions
  • Responding to emails, chat, and phone calls
  • The work will be conducted via phone, email, and various web tools.

Skills & Requirements

  • You are service-oriented and efficient, take initiative, and enjoy daily contact with customers.
  • You work accurately and purposefully to contribute to high customer satisfaction. You have a high work capacity, are patient, precise, structured, and enjoy challenges.
  • Familiarity with economics/management/ERP/business systems.
  • Enjoy working with support and problem-solving questions
  • Experience in support and customer service with a genuine interest in customer interaction
  • You have a team oriented mindset but enjoy to work independently and don’t hesitate to take own initiative and action
  • Danish and English language skills, both written and oral, are essential. One additional Nordic language is meriting.

What we offer:

  • Fantastic colleagues and an inspiring scale-up mind set.
  • Hybrid set-up, 1 day from home.
  • A challenging and autonomous work environment with the freedom to develop and excel in your role.
  • A competitive salary package.
  • Necessary work tools such as a computer and mobile phone.
  • Pension and insurance

If you share our enthusiasm and vision but worry that your experience does not match all the specified qualifications, apply anyway! You may be the ideal candidate for this role or another in our ever-growing organization.

HVD Group

Ordresyring is also a part of HVD Group - HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 500 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partnered with over 13,000 customer and gained the trust of 160,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, just like yourself.

Work with great people

Christoffer Sevaldsen
Head Of Marketing
"The Ordrestyring culture is and always has been people-centric. Having the right people for the right tasks and providing great tools and conditions to maintain the inclusive and inspirational spirit."
Nani Iselin Luna Larsen
Partner Account Manager
"The best thing about working at Ordrestyring is the people here, they make it all worthwhile, and the company itself really cares about its employees, and we thrive here."
Mikkel Leffers Svendstrup
CRO
"Our company is known for its proactive culture, where individuals are encouraged to take ownership of their ideas and actions. It's a place where people who enjoy making a positive impact can thrive."
Nina Eltons
Supporter
"Ordrestyring has so many dedicated and engaging colleagues. We all work hard and we have a lot of respect for each other. Our customers might be our first priority, but employees are a close second."
Sebastian Andersen
Team Salg
"I et miljø som er fremoverlent og fremtidsrettet i et høyt og spennende tempo, med banebrytende løsninger til disposisjon ligger alt til rette for en aktiv og morsom hverdag."
Ane Borgå
Team Marked
"Håndverksdata er en bedrift i vekst og de som jobber her er vant til å snu seg fort for å løse uventede oppgaver. Dette gjør at Håndverksdata er en spennende bedrift å jobbe i."
Rita Andorsen
Team Support
"Jeg stortrives med å jobbe her, har herlige kollegaer som gjør arbeidsdagen interessant og lærerik, og ser for meg at her kommer jeg til å være i mange år fremover"
Jimmi Berg
Global Partner Manager
"A flexible workplace where we work with a high degree of independency and we are developing a unique product that I am proud of"
Amalie Gärtner
Junior Marketing Manager
"I am part of a team that motivates me, acknowledges my competencies and me as an individual."
Peter Schlanbusch
Customer Success Manager
"I have competent and nice colleagues who make me want to go to work. On top of that KlarPris is a company with a great product."
Rikke Kongsted
Implementation Consultant
"There is a good working environment. I have the freedom to influence my own work effort as well as the approach to the tasks I have at hand."

Great Place to Work

  • Weekly wellness hour with personal trainer

  • Blood donation during working hours

  • Opportunity for remote work

  • Annual conference in an exciting location

  • Cozy office in a turn-of-the-century villa

  • Biking distance from Uppsala city center

  • Flexible with working from home

  • Career and skills development support

  • Free lunch, snacks and beverages

  • We are located close to train, metro and bus

  • Monthly social activities

  • Inclusive work environment

  • We encourage an active lifestyle

  • We provide the hardware you need to perform

  • Flexibel arbetsplats, variera hemifrån och kontor

  • Pension- och sjukförsäkring

  • Lunchförmån

  • Friskvårdsbidrag

  • Utrustningen du behöver: dator, mobil, abonnemang

  • Betald föräldralön

  • Inclusive work environment

  • Social sustainability focus

  • Flexible workspace

  • Good colleagues

  • Friday bar

  • Transparency

  • Flat organizational structure

  • Attractive employment package

  • We provide pension and health insurance

  • Flexible working hours

  • Remote-work opportunity

  • International working environment

  • Interesting career paths

  • Bicycle benefit

  • Long careers

  • Friendly working culture

  • Exercise and culture benefit

  • Hybrid working - work both at office and at home

  • Free parking spaces

  • Free cold and hot drinks

  • Flat hierarchies

  • International environment

  • Good transportation connection to our office

  • Start-up flair

About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

Jessica Ögren | Contact Person

I'm interested
Ordrestyring

København | Hybrid
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