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Contact Center Representative summer 2024
I'm interested

Industry

Travel & Tourism

Category

Services & Hospitality

Experience

Mid level

Applications are considered on a rolling basis

Visit website

Contact Person
Mari Yilmaz

Job Description

Contact Center Representative

We want offer a work to you who want to work in a fast-paced and customer-oriented environment where the results of your work are of great importance to our business. This is a role for you who are organized, responsible, solution-oriented and enjoy working with customer service.

Work tasks

In the role of Contact Center Representative, you participate in the operational work at our Contact Center in Gran Canaria. The work involves having contact with our guests abroad via telephone, SMS and email. You must ensure high customer satisfaction, quality, sales and productivity based on the customer's needs. You will work in a team of about 10 people.

Skills & Requirements

You are organized, service-minded, can work independently and express yourself well in speech and writing.

Requirements

  • 3-year upper secondary education

  • Experience from work at Call Center/Contact Center/Customer service

  • Can communicate and express yourself well verbally and in writing in your own (Nordic) language as well as English.

  • Has good computer and system skills and has good knowledge of the Office package.
  • Is administrative, meticulous and has good problem-solving skills with a focus on customer and business benefit

Benefits

  • Academic education
  • Education within tourism
  • Fluent written and verbal Finnish, Danish or Norwegian language
About the company

Imagine a job where the whole world is your office. At Apollo, we have several different types of positions. Most people probably think of our tour guides, but there are many more talented people working on site who ensure that our guests have a fantastic holiday. These include contact center representatives, destination managers and economy supervisors. There are also good opportunities to continue your career at our headquarters in the Nordics.

I'm interested