Airline & Travel Services Contracts Manager (temp. for 12 months)
- Application Deadline: May 8, 2024
- Tallinn
- Hybrid
Hurtigruten is one of Norway's strongest brands and is a spearhead in Norwegian and international tourism. Its ships have been operating in and exploring some of the most challenging waters in the world since 1893; the roots go back to the Norwegian polar heroes. The combination of local transport and tourism with its ships in a year-round route along the Norwegian coast creates today's authentic experiences for guests from all over the world. With our HX (Hurtigruten Expeditions) brand, we're leading the way in sustainable exploration, offering unforgettable voyages to some of the most breathtaking destinations on the planet, like Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean etc.
We are looking for an Airline & Travel Services Contracts Manager with a 12-month contract.
This role reports to the Head of Flight & Tour Operations and can be located either in the Tallinn office in Estonia or the London office in the UK.
Hurtigruten and HX are undergoing business transformations requiring all airline and travel agreements to be renegotiated globally. With an emphasis on airline negotiations and supplier relationship development, you will use your proven track record to secure industry-leading agreements. You will also use your expertise to support IATA & ATOL license reviews, GDS agreements, crew & corporate hotel contracting and rail agreements globally to support the business transition.
You will have a strong commercial awareness and partner with internal stakeholders and external suppliers across all markets to deliver KPIs linked to this area.
Duties and Responsibilities:
- Airline contract negotiation, execution and implementation
- Hotel, rail and other ad hoc travel services negotiation, execution and implementation
- Strong GDS knowledge with high competency in airline fare rules and fare implementation
- Working knowledge of Sabre preferred
- Liaison between external suppliers and internal stakeholders including IT & RM
- In-house system set-up and maintenance of flight inventory
- Support market trading activities with regular and ad hoc analysis
- Perform regular comparisons of airline contracts & schedules
- Support regular stakeholder meetings with all markets
- Support the management of existing, and introduction of new, travel suppliers for Air, Hotels, Transfers and other ancillary services
- Invoice processing, consolidation and tracking
- Improving communication flow with all areas that work with Hotel, Air and Transfer solutions for the business
- Supporting quarterly review meetings with the Markets, Suppliers, Revenue Management, Sales & Marketing teams to explore all commercial opportunities and review KPIs
- Any other related duties as assigned by the manager
Work with great people
Skills & Requirements
- Qualification: Degree or equivalent experience
- 5-10 years experience in the travel industry managing airline relationships
- Structured, methodical analytical approach
- Analytical experience dealing with Airlines and Hotels
- MS Excel to advanced level and knowledge of Power BI
- Exposure to working in a commercial environment with strong negotiation skills
- Excellent communication, engagement and influencing skills
- Team player, highly motivated and results-driven with a positive ‘can do’ attitude
Ability to thrive in a fast-paced dynamic environment - Passion and tenacity for solving problems through creativity and resourcefulness
Comfortable dealing with ambiguity by creating structure and prioritizing effectively - Results orientation that is balanced between both long-term objectives and short-term performance
- Fluent in English, other languages beneficial
Location Tallinn/London
Great Place to Work
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Play your part
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Inspire the Adventure
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Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsTOM
Beach cleanupsTOM
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
Ühekordselt kasutatavateTOM
Hübriidmootoriga ekspeditTOM
Randade koristamineHurtigruteni ekspeditsioonimeeskonnad julgustavad külalisi rannakoristustöödel osalema, mille tulemusel kõrvaldatakse igal aastal mitu tonni prügi.
Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.
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