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Senior Solution Team Lead

Are you ready to take the lead in shaping the future of our Salesforce instance?

Join us at Basware as a Senior Solution Team Lead and play a pivotal role in driving our business forward.

As the Senior Solution Team Lead, you'll be at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You'll employ Salesforce best practices, manage delivery timelines, and provide ongoing support to ensure the success of our Salesforce initiatives. If you're passionate about harnessing the power of Salesforce to drive innovation and streamline processes, we want to hear from you!

Key Responsibilities:

  • Oversee Basware's Salesforce instance, including configuration, deployment into production, and maintenance.
  • Establish and manage the internal Salesforce support team, including defining roles, recruiting, onboarding, and enabling a high performance team of Salesforce certified SME’s to fit Basware’s Salesforce footprint over time.
  • Establish and coordinate third-party support arrangements for ongoing maintenance.
  • Manage delivery timelines, escalate issues, and project manage Salesforce-specific projects to ensure successful implementation.
  • Provide end-user system training, post-project release support, and assist in developing training and user adoption programs.
  • Handle basic administrative functions, including user account maintenance, report generation, internal system audits, and preparation for upgrades.
  • Work with stakeholders to establish suitable processes to support administrative, development, and change management activities.
  • Creatively and analytically solve problems to optimize Salesforce functionality.
  • Possess exceptional verbal and written communication skills to effectively communicate with stakeholders at all levels of the organization.

Work with great people

Hanna Ikonen
Director, Customer Success
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Senior Specialist, Communications
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
VP, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Campaign Marketing
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

We are looking for a professional with

  • Minimum 3 years of experience as a Salesforce.com administrator
  • 3 - 5 years working in a client-facing role as a consultant and/or technical support
  • Proven experience building and leading teams of technical solution managers
  • Experience with Sales Cloud and Service Cloud in both classic and lightning interfaces
  • Solid understanding of enterprise-level Salesforce.com instances
  • In-depth knowledge of Salesforce CPQ, CLM, and Billing solutions
  • Experience delivering Einstein or Salesforce projects using agile methodology
  • Hands-on experience with data loading and transformation
  • Ability to meet deadlines while prioritizing simultaneous requests
  • Proficiency in process builder, workflow, validation, and assignment rules
  • Strong understanding of Salesforce.com best practices and functionality

Certificates and Licenses:

  • Saleforce.com Admin (ADM201 and ADM211) certified
  • Advanced Admin, Sales Cloud, Service Cloud and Developer certifications preferred
  • Will be required to obtain additional certifications upon an agreed schedule.

At Basware, we are dedicated to attaining excellence as a leading SaaS company, and your expertise will be instrumental in realizing this ambition. Join us and unlock your potential in shaping the future of Salesforce at Basware. Apply now to embark on an exciting journey of innovation and growth with us!

Our offering

At Basware, you will be part of the dynamic and forward-looking company. We have an open working atmosphere and a great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team, and an opportunity to build your career in an international environment that drives you to succeed.

Our recruitment process will include pre-employment actions such as reference checks.

Great Place to Work

  • We Drive Customer Value

  • We Take Ownership

  • We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Jaana Kettunen | Contact Person

I'm interested

Multiple locations | Hybrid
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