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Senior CRM Solutions Manager

Do you want to be part of a company that’s leading the way in SaaS and data-driven solutions, empowering global businesses to make better decisions every day? A company that prides itself on delivering impactful, mission-critical insights to customers, helping them drive growth and optimize performance? If you’re ready to contribute to our journey, bringing your expertise in CRM solutions to a truly innovative team, we’d love to meet you.

As a Senior CRM Solutions Manager, you’ll play a key role in bridging business needs with technical solutions. You will work closely with teams across the organization to understand their objectives, define roadmaps, and develop functional requirements that shape the future of our CRM landscape.

In this role, you will lead the design, implementation, and optimization of solutions using Salesforce and HubSpot, along with related integrations and tools. This position requires a strategic mindset, strong problem-solving skills, and experience driving impactful CRM solutions that enhance business performance.

Key responsibilities

  • Partner with Business Teams – Understand business goals and challenges to design CRM solutions that drive efficiency and growth
  • Shape CRM Strategy – Define and maintain roadmaps aligned with business needs, ensuring scalability and continuous improvement
  • Lead CRM Implementation & Optimization – Oversee the design, execution, and enhancement of Salesforce and HubSpot solutions
  • Facilitate Collaboration – Organize workshops, lead discussions, and maintain strong cross-functional relationships
  • Data-Driven Decision Making – Conduct analysis to identify trends and opportunities for improvement
  • Ensure Quality & Compliance – Work with stakeholders to ensure solutions meet business requirements and best practices
  • Vendor & Stakeholder Management – Own relationships with CRM vendors, ensuring the best possible service, renewals, and optimization
  • Mentor & Lead – Support and guide Solution Managers and Specialists, fostering a culture of learning and excellence

Work with great people

Hanna Ikonen
VP, Customer Success
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Kevin Kamau
Senior Product Manager
"Basware is a global company that values people as a crucial driver for success."
Mika Peurala
Principal Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
VP, Customer Support
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."
Namrata Checker
Team Lead, Digital Transformation and Excellence
"What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me."
Siddhartha Bhatia
Senior Cloud Developer
"I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction."

Skills & Requirements

  • Experience in CRM solutions management with expertise in Salesforce and HubSpot
  • Strong knowledge of business processes and how CRM solutions support them
  • Ability to translate business needs into actionable technical requirements
  • Project management skills with experience handling multiple priorities
  • A proactive approach to problem-solving and continuous improvement
  • Exceptional communication and relationship-building skills
  • Experience in SaaS technology companies (preferred but not required)
  • Relevant Salesforce and HubSpot certifications (a plus!)

Why Join Us?

  • Make an Impact – Your work will directly shape how we engage with customers and optimize our CRM strategy
  • Collaborate Globally – Work with talented colleagues in an international and dynamic environment
  • Grow with Us – We value learning and development, providing opportunities to expand your skills and career
  • Innovate & Lead – Be part of a team driving meaningful change through technology.

Our offering

At Basware, you will be part of the dynamic and forward-looking company. We have an open working atmosphere and a great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team, and an opportunity to build your career in an international environment that drives you to succeed.

Ready to make an impact?

If you are excited about the prospect of leading our technological vision and making a significant difference for our customers, we want to hear from you! Please submit your resume and cover letter by clicking the ‘I’m interested’ link.

Our recruitment process will include pre-employment actions such as an enhanced background check through a global provider, in compliance with local laws and regulations. This will involve regular background screenings (ID, education, employment certificates) and reference checks. All procedures will be carried out in accordance with privacy laws.

Basware. Now it all just happens.

Great Place to Work

  • We Drive Customer Value

  • We Take Ownership

  • We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.


2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Jaana Kettunen | Contact Person

I'm interested
Basware

Multiple locations | Hybrid
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