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Player Support Specialist

  • Application Deadline: July 8, 2018
  • Espoo

Hello gamer! We’re looking for a Player Support Specialist with oodles of passion and proactivity to join us here in Espoo, Finland! Working in our Puzzle Studio, you’ll be embedded in the game team as the player support lead for one of our key titles. Sound good so far?

Your key tasks and responsibilities would be:

  • Taking an active role in the live operations of a game as part of the development team
  • Being fully aware of new updates, their impact on player experience and any actions Rovio may take to mitigate potential player pain
  • Managing our support partners in both day-to-day operations and with a view to long-term sustained excellence in the work they do
  • Owning backlog prioritisation from the player perspective
  • Providing timely and routine player-centric reports to the game team
  • Continually maintaining and improving player self-help channels
  • Answering escalated player support emails concerning technical problems and usability issues following Rovio guidelines
  • Training, educating and instructing external player support team members
  • Sharing best practices from the ways of working within your title across the player support organisation to ensure that we can all improve from each other
  • Bringing proactive improvements and solutions to both game and player support roadmaps
  • Leading or participating in projects concerning both game and player support development when needed.

Sound interesting? Well great! Read on! :)

Work with great people

Victor Lemeshev
Senior Backend Developer
"What I personally like most about my job is that I can always expand in new directions, when there is a need for that."
Sophie Vo
Executive Producer
"Ownership and growth are important in my work and I feel Rovio has been a great environment for that."
Marc Olivier
Senior Game Designer
"At Rovio, I found that teams have the freedom of an indie and the kind of support only a major developer can offer."
Jan Lidtke
Art Director
"Making games is awesome, but the good vibes in the office and beautiful Finnish scenery are the icing on the cake."

Skills & Requirements

We’d want you to have these feathers in your cap:

  • You already have experience in player support operations and are dedicated to the craft.
  • Being a keen gamer
  • Fluency in English
  • Patience with facing difficult issues
  • Ability to process large amounts of information quickly and sort the technical details of it through all the feedback received
  • An analytical mind to ensure that we are data driven in decision making
  • Willingness to roll-up your sleeves and get your hands dirty

It would be quite awesome if additionally you could have:

  • Additional skills in either web development or SQL
  • Experience of technical support
  • Bachelor’s degree or some form of formal training

Send us your application now - we look forward to hearing from you!

Great Place to Work

  • Flexible hours

  • Support for families

  • Growth opportunities

  • Rewards and recognition

  • Inclusive atmosphere

About the company

Rovio is a Finnish, games-first entertainment company that creates, develops and publishes mobile games and acts as a brand licensor in various entertainment and consumer product categories. The Company is best known for the global Angry Birds brand, which started from a popular mobile game in 2009. Today, the Company offers multiple mobile games, that has been downloaded 4B times since 2009, has produced The Angry Birds Movie, which opened number one in theaters in 50 countries, and licenses the Angry Birds brand to consumer products and other entertainment content. Rovio’s operations are divided into two business units, Games and Brand Licensing.


Ric Thorneycroft | Hiring Manager

I'm interested