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Client Support Analyst, APAC

  • Applications are considered on a rolling basis
  • Shanghai

Meltwater is looking for individuals who enjoy helping others and have an interest in online and social media to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore and China.

This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese or Japanese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standards and focus.

What you will be doing...

The Client Support Representative role is the entry-level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.

  • You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels

  • Troubleshooting and consult on Meltwater's best practices to existing client's queries

  • Become a product knowledge expert on our SaaS platforms.

  • Serve as a liaison between our technical team and account management team.

  • Collaborate with your team to achieve your collective and individual monthly and quarterly goals.

  • Participate in team culture!

Within this role you’ll be directly communicating with our international clients who are typically in the Public Relations, Communications or Marketing Departments. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time. You'll be working with clients from across Asia-Pacific, including Australia, Singapore, Japan, New Zealand and Greater China.

We will facilitate your professional growth, you’ll receive extensive training and the opportunity to take on more responsibilities once you are ready for them. We only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.

The ideal fit for this role would be entrepreneurial, ambitious and driven, just like anyone working here! The kind of person that is successful with Meltwater cares about customers, hardworking, intelligent, and well rounded. An analytical and problem-solving mindset will go a long way when communicating directly with clients and understanding their needs. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.

Work with great people

Isaac Zhang
Managing Director, Client Acquisition - Beijing
"Joined CA Shanghai in 2014, promoted to be MD in 2016 - one of the quickest ever MD promotions in APAC. He likes collaborative, fun and energetic team that everyone gives 120% effort day in day out."
Joey Lee
Managing Director, Client Acquisition - Hong Kong
"Joined as Summer Intern in 2014 and promoted as MD in 2017. The accelerated career path here allows him to grow fast and dream big. "
Chloe Wei
Managing Director, Client Success - Beijing
"The first ever Mainland CS hire, joined in 2012 and promoted as CS Beijing MD in 2017. She launched the new CS efforts in Beijing and keep raising our bar higher to succeed in China market!"
Zoe Wang
Managing Director, Client Acquisition - Beijing
"Joined us in 2016 after graduated from University of Edinburgh. She promoted to MD in just 2 years and is currently leading a fast growing team that is looking for entrepreneur partners."

Skills & Requirements

We would love to see

  • At least 1 year of Customer service experience

  • Fluent English or business English skills

  • Fluent in at least of one the following language: Chinese (Simplified or Traditional) or Japanese

  • Tech savvy

  • Clear communication and writing style

  • Welcoming to change and high volume environment

You will get bonus points for

  • Ambitious internships or relevant professional experience

  • Familiarity with public relations, communications or marketing

  • International experience (academic, personal or professional)

Great Place to Work

  • Competitive, comprehensive remuneration package

  • Gym Allowance with other cultural team activities

  • Global Business travel life insurance

  • Well stocked kitchens

  • Global meeting at cool destination

  • Overseas management training and conference

  • 20 paid holidays

  • Comprehensive Medical insurance for you

  • Fun and international working environment

  • Personal Laptop

  • Work visa is available

About the company

Meltwater is a global leader in media intelligence software that helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. Within Greater China region, we have offices located at Hong Kong, Shanghai and Beijing and are now continously expanding.

Meltwater has won several awards as a Top Employer worldwide and most recently been accredited as “Best Companies to Work For in Greater China” as well as “Best Companies to Work For in Hong Kong” by Great Place to Work™for 4 years and 2 years respectively. We’re looking for exceptional candidates to contribute to our exponential growth in Greater China.

Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook

Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org

April Tang | Hiring Manager

I'm interested
Meltwater Greater China

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