Meltwater is looking for individuals who enjoy helping others and have an interest in online and social media to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore and China.
This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese or Japanese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standards and focus.
What you will be doing...
The Client Support Representative role is the entry-level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.
You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
Troubleshooting and consult on Meltwater's best practices to existing client's queries
Become a product knowledge expert on our SaaS platforms.
Serve as a liaison between our technical team and account management team.
Collaborate with your team to achieve your collective and individual monthly and quarterly goals.
Participate in team culture!
Within this role you’ll be directly communicating with our international clients who are typically in the Public Relations, Communications or Marketing Departments. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time. You'll be working with clients from across Asia-Pacific, including Australia, Singapore, Japan, New Zealand and Greater China.
We will facilitate your professional growth, you’ll receive extensive training and the opportunity to take on more responsibilities once you are ready for them. We only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.
The ideal fit for this role would be entrepreneurial, ambitious and driven, just like anyone working here! The kind of person that is successful with Meltwater cares about customers, hardworking, intelligent, and well rounded. An analytical and problem-solving mindset will go a long way when communicating directly with clients and understanding their needs. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.
We would love to see
At least 1 year of Customer service experience
Fluent English or business English skills
Fluent in at least of one the following language: Chinese (Simplified or Traditional) or Japanese
Clear communication and writing style
Welcoming to change and high volume environment
You will get bonus points for
Ambitious internships or relevant professional experience
Familiarity with public relations, communications or marketing
International experience (academic, personal or professional)
Competitive, comprehensive remuneration package
Gym Allowance with other cultural team activities
Global Business travel life insurance
Well stocked kitchens
Global meeting at cool destination
Overseas management training and conference
20 paid holidays
Comprehensive Medical insurance for you
Fun and international working environment
Work visa is available
Meltwater is a global leader in media intelligence software that helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. Within Greater China region, we have offices located at Hong Kong, Shanghai and Beijing and are now continously expanding.
Meltwater has won several awards as a Top Employer worldwide and most recently been accredited as “Best Companies to Work For in Greater China” as well as “Best Companies to Work For in Hong Kong” by Great Place to Work™for 4 years and 2 years respectively. We’re looking for exceptional candidates to contribute to our exponential growth in Greater China.
Follow us on Twitter @meltwater or like the MeltwaterGroup page on Facebook
Learn more about the Meltwater Entrepreneurial School of Technology (MEST) at www.meltwater.org