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NOC Engineer

  • Application Deadline: Aug. 31, 2024
  • Prague
  • On-site
  • Application Deadline: Aug. 31, 2024
  • Prague
  • On-site

Arelion owns and operates one of the world’s most extensive fibre backbones. Our network comprises Fibre/DWDM across the EU and US and IP nodes across the globe.

Our mission is to provide exceptional network infrastructure and services – empowering individuals, businesses, and societies to execute their most critical activities.

In the next stage of our journey, we are moving to new ownership as an independent company backed by Swedish Venture Capital investor Polhem Infra.

As part of building our new stand-alone operations, we are now establishing our own NOC (Network Operations Center) to make sure our network is healthy and operating at optimum parameters making sure our customers have the best experience in using our services.


NOC (Network Operation Center) Engineer is the main role at Arelion NOC performing defined tasks in network monitoring and escalation management on 24/7 shift basis.

NOC engineer tasks and responsibilities:

  • Monitor Arelion network, per platform: Transmission (xWDM) and IP, as well as underlying infrastructure (sites, wholly owned and rented fibre)
  • Act on a defined set of alarms and initiate troubleshooting of faults and outages indicated by these
  • Act on a defined set of alarms indicating non-service affecting faults with a potential to become service-affecting
  • Troubleshoot network faults per platform
    Interact with 3rd party providers (i.e. hardware, network, FLM) in the course of troubleshooting
  • Ensure proper documentation during and after troubleshooting
  • Configure NOC monitoring tools as per requirements. Be a part of requirement setting for the current and future tools
  • Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
  • Be responsible for keeping the fault handling ongoing and push for a resolution/restoration
  • Ensure a good communication flow to external and internal stakeholders on major events in the network
  • Collaborate with the internal units in troubleshooting and information-sharing contexts
  • Keep track of SLA thresholds and commitments, chase information and progress status with other internal units and external providers
  • Write reason for outage reports for network outages
  • Coordinate ongoing planned maintenance (be a SPOC for ongoing planned outages)
  • Contribute to the process development and improvements, as well as knowledge sharing
  • Exemplify the company values & code of ethics in the daily workflow

Work with great people

Maarit Diridillou
Office Manager
"At Arelion you are surrounded by extremely talented people – it makes the work environment so inspiring!"
Tanuja Rameaux
Head of delivery content
"I love the cultural synergy within the company – it is unique. When you join us, you will feel it’s warmth!"
Sandrine Corbett
Human Resources Manager
"I feel I belong, and I really like the people I work with. This combination empowers me!"
Fabio Bottan
Account Manager
"What I really like about Arelion is the support we get from the company when we promote different ways to do business."

Skills & Requirements

Specific area of expertise / Requirements

  • Documented technical knowhow and skills in terms of troubleshooting per relevant platform (e.g. xWDM, TCP/IP, MPLS, BGP, QoS,)
  • Experience of working in a NOC environment (3-5 years min)
  • Software skills and interest to participate in IT requirements and setup are meriting
  • Power user experience on Windows/Linux Server/Client operating systems
  • Experience to work in an international environment and/or interest to work is such

Personal characteristics – “soft skills”

  • Ability to take on operational leadership with need for immediate decisions and execution
  • Analytical capabilities
  • Good team player with a great sense of responsibility and excellent communicator

Important: EU work permit is mandatory to apply for this position.

Location : Arelion office in Prague, Czech Republic

Great Place to Work

  • Flexible working hours

  • Hybrid workspace

  • Health & Wellbeing

  • A healthy work – life balance approach

  • Diverse workplace

  • Equal Opportunity Employer

About the company

From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.

Arelion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by relevant local laws.

2022Telia Carrier is now Arelion

2020Telia Carrier acquired by Polhem Infra

2019Expands US East Coast corridor with capacity options that bypass Manhattan into Secaucus NJ

2018Direct Cloud Connect to top 5 Clouds in the US and EU

2017Collaborates with Facebook and Coriant on TIP Voyager Open Optical Network

2015Telia Carrier Internet backbone ranked no. 1 first time

2013First with 100G in both US and Europe

2011Successfully completes world’s first terabit optical trial

2000First carrier to offer cross-border mobile data roaming

1999First carrier to offer cross-border services for gaming

1998First carrier to sell wavelengths

1993AS1299 was born

Stefan Popita | Contact Person

I'm interested

Prague | On-site
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