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System Specialist with focus on ServiceNow – Stockholm, Sweden (Office/Hybrid)

Are you passionate about making a difference and be able to make a change? Do you have a deep understanding of ServiceNow and the ability to drive innovation in a dynamic environment? If so, we invite you to be a key player in our journey towards transforming the Team Member Experience. This is an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment.

Scandic is at the forefront of hospitality, and our commitment to providing a seamless and efficient Team Member Journey led us to establish the Team Member Journey team, which is a new and growing team. We are expanding and investing in strengthening our support capabilities, with a particular focus on leveraging ServiceNow as a strategic platform for Scandic Hotels.

As our ServiceNow System Specialist, you will play a key role in the development of several new initiatives within the ServiceNow platform. We see great potential in leveraging these tools further at Scandic Hotels Group, to enhance our support capabilities, to further enable collaboration and elevating the overall Team Member Experience.

Main Activities:

  • Responsibility for configuring, and developing new functions within the ServiceNow platform
  • Assist in M365 platform support and ways of working
  • Collaborate with Vendors, ITSMs and Business stakeholders to align Service/System development with established roadmaps.
  • Facilitate knowledge-sharing initiatives, including training sessions.
  • Regularly generate KPI reports, analyze trends, and recommend strategic actions.
  • Act as a project resource in development projects, serving as a subject matter expert.
  • Contribute to the ITIL processes and supporting upgrades.
  • Propose improvements to increase efficiency, working closely with the IT Service Manager and Head of Service Desk.
  • Be responsible for key system documentation, such as guides and contribute to policy and process documentation
  • Act as a third line support for ServiceNow and M365
  • Record relevant data in the ITSM Tool

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Experiences you bring and share with us :

  • Demonstrated experience working with development, administration and configuration of the ServiceNow platform
  • Experience from implementing changes within the ServiceNow platform e.g. ServiceNow implementation and/or implementation of new modules
  • Experience in analyzing requirements of changes within the platform
  • Technical knowledge within ServiceNow and Microsoft 365 and integrations
  • Proficiency in ITIL, with a focus on Incident/Problem Management and Request Fulfilment.
  • Excellent communication skills in Swedish and English, both spoken and written.


  • You share our values and cultural beliefs - BE A PRO BE YOU BE CARING BE BOLD Read more here
  • Likes to collaborate with a variety of stakeholders, vendors & colleagues
  • Problem solving-attitude
  • Self-leadership and likes to share knowledge


This is a full-time employment. You will be part of Group IT which is a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach, and we love to welcome new members to our team. We promote a flexible work life with a good balance between work and free time.

We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Michaela Liljedahl | Contact Person

I'm interested
Scandic Hotels Group

Stockholm | Hybrid
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