Senior Solution Consultant

Job Description

Professional Services Team is looking for an initiative-taking and committed Senior Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this functional role you will be working as part of an international project team with direct responsibility of implementing/configuring Basware application suite, product extensions and other technical configurations.

As a Senior Solution Consultant you will be understanding, contributing to / defining, and overseeing the design, definition and implementation of customer requirements for Basware solutions. You serve as a subject matter expert in one or more domains of expertise, providing valuable insights, guidance and implementation skills to the customers. You will continuously develop customer solutions, ensuring successful implementations and customer satisfaction, including the integration to customer's ERPs and other systems.

You will contribute to Basware communities by sharing your expertise. You will be part of an exciting, high-performing delivery team, focused on achieving true success for our clients.

As a Senior Solution Consultant your responsibilities will include:

• Solution Scoping:
  • Identify customer requirements and problems using appropriate methods such as interviews and group sessions.
  • Categorize components to create solutions that address business needs to drive customer value from accounts payables.
  • Coordinate and estimate development changes for the customer.
• Solution Design and Documentation:
  • Contribute to, refine, and review project documentation and design of solutions and interfaces.
  • Structure Basware solutions that address customers' identified business needs by capturing and translating business requirements into clear project deliverables.
  • Document the design, including all relevant information.
  • As part of deployment, work with the customer, their partners and Basware colleagues to maintain common design through the design authority process.
• Solution and Interfaces Consulting
  • Implement and deliver solutions and interfaces according to documentation and customer requirements.
  • Fine-tune solutions to improve business efficiency and effectiveness.
  • Consult and guide customers on using solutions efficiently and best practices related to Basware solutions.
  • Deliver high-quality presentations within own area of expertise and explain solutions to the customer.
• Quality Management
  • Understand and follow quality standards and procedures.
  • Ensure the quality of deliverables meets or exceeds defined standards.
  • Create and contribute to Test Plans considering global requirements and customer specifics, and lead testing efforts as required.
  • Execute tests, log defects, and monitor progress, communicating updates to the customer.
• Customer Training
  • Create and deliver high-quality presentations and training events within the area of expertise.
  • Train the customers on best practices and use case scenarios of Basware solutions.
• Technical Support
  • Replicate customer problems within a test/lab environment and design appropriate solutions.
  • Troubleshoot and fix complex customer issues.
• Change Management
  • Work according to organizational change management methodology and with customer and partner teams to manage expectations, suggest changes to processes and procedures, and drive adoption.
  • Provide domain expertise and best practice recommendations to meet customer business needs.
• Community Practitioner
  • Contribute to Basware global communities, coach and mentor other consultants globally, and improve and maintain knowledge, tools, methodologies, templates, and best practices.