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Membership Consultant

About the company

The Conduit was established in London in 2018. The Conduit’s mission is to convene a collaborative community of people passionate about social, economic, and environmental change that scales and accelerates solutions to the world’s greatest challenges. Our community members are entrepreneurs, investors, creatives, business leaders, activists, civil society leaders, and policymakers, bringing together knowledge, networks, and capital for sustained positive impact. Our members believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions and that through collaboration we can create a better future.

Oslo has been chosen as the location for The Conduit community’s second clubhouse. It will combine world-class curated impact-focused programming on key thematic areas, and community building, with first-class ethical hospitality, in surroundings designed to cultivate creativity.

The Conduit in Oslo has opened the door 02.11.2023 and you will be joining a core team in growth mode and a global brand that is in an exciting stage of international expansion. The role requires you to be able to operate in a fast-paced environment. We’re an energetic and fun place to work, the leadership is creative, committed, and has an ethos to win. You’ll need to match our energy and our commitment to achieve our mission and impact goals.

I'm interested

Industry

Food & Beverage

Category

Sales & Business Development

Experience

Mid level

Experience

Mid level

Location: Oslo

Workspace type: On-site

Visit website

Contact Person
Angelica Montez de Oca

Job Description

Purpose & Scope

Support all membership acquisition and retention activities in line with objectives. As our ideal candidate, you will have managerial experience in membership acquisition and community building. You should also have:

  • Charisma and confidence when communicating, with a can-do attitude
  • An entrepreneurial spirit, quick to spot new opportunities to increase sales, improve systems and processes, and build community
  • A keen desire to understand our client’s needs. You are fascinated by the power of social business to achieve the vital social, environmental and economic shifts required to create a fair and sustainable future
  • You are enthusiastic about The Conduit’s mission to achieve positive social change through collaboration between its members. You understand the membership market and The Conduit’s unique position within it.

Responsibilities & Key Duties

Above we have listed the skills we would like the Membership Consultant to have. Below speaks more about the individual’s abilities to match our company culture:

  • Co-design the membership acquisition and retention strategy with the Head of Membership, including the budgeting of member growth and member retention in line with the company strategy.
  • Support achieving budgeted yearly membership acquisition and retention forecasts in line with membership category demographics
    • Design and run activities to attract new members, such as Open House events
    • Engage with partners to increase the visibility of The Conduit
    • Produce analysis of membership engagement to ensure data driven sales and retention strategies, and produce a report for the Head of Membership on a monthly basis
    • Lead the team in securing high levels of nominations from within the community
    • Run membership nomination and selection process
    • Develop a pipeline of corporate targets for membership growth
    • Work closely with the Marketing Team to attract new members, including external communications such as the non-member newsletter, and website for sales purposes
    • Ensure inclusive approach to member recruitment and demographic balance within the community
  • Oversee new member onboarding process, including ensuring

  • smooth user experience from completion of online forms to payment

  • clear communications with prospective members through the process

  • warm welcome to all new members, digitally and in person
  • high rates of completion of all necessary information
  • high uptake in attendance of new member orientations and welcome drinks
  • Comply with all statutory and company health and safety and security
  • Adhere to all Company Policies and Procedures
  • Actively champions and promotes The Conduit Diversity, Equity & Inclusion Strategy
  • Supports and contributes to the overall success of The Conduit

  • Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Key Characteristics
Above we have listed the skills we would like the Membership Consultant to have. Below speaks more about the individual’s abilities to match our company culture:

  • Has strong interpersonal skills needed to build trust amongst employees at all levels
  • Is a ‘team-player’ and enjoys working in partnership with colleagues
  • Views individual differences as a way to build new ideas and innovations
  • "Owns" problems rather than blaming them on others
  • Encourages feedback on own behaviour
  • Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission
  • Innovative and enjoys exploring new ways to expand and enrich our diverse community
  • Agile and embraces that no one day will be the same
  • This role may require evening availability.

Enjoys administrative work and spreadsheet management

Service member queries and tours of the club

Skills & Requirements

Skills & Experience

  • Sales, retention, and/or engagement experience
  • Experience working with digital communities
  • Excellent written and oral communication skills in English, other languages a plus
  • Excellent organisation skills and attention to detail and a sense of urgency
  • Ability to manage and prioritise challenging workloads
  • Strongly results oriented, ability to work independently and show initiative

Ability to balance several different tasks simultaneously in order to meet deadlines

Views individual differences as a way to build new ideas and innovations.

Attention to detail and enjoys working with numbers

About the company

The Conduit was established in London in 2018. The Conduit’s mission is to convene a collaborative community of people passionate about social, economic, and environmental change that scales and accelerates solutions to the world’s greatest challenges. Our community members are entrepreneurs, investors, creatives, business leaders, activists, civil society leaders, and policymakers, bringing together knowledge, networks, and capital for sustained positive impact.
Our members believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions and that through collaboration we can create a better future.

Oslo has been chosen as the location for The Conduit community’s second clubhouse. It will combine world-class curated impact-focused programming on key thematic areas, and community building, with first-class ethical hospitality, in surroundings designed to cultivate creativity.

The Conduit in Oslo opened its doors 02.11.2023 and you will be joining a core team in growth mode and a global brand that is in an exciting stage of international expansion. The role requires you to be able to operate in a fast-paced environment. We’re an energetic and fun place to work, the leadership is creative, committed, and has an ethos to win. You’ll need to match our energy and our commitment to achieve our mission and impact goals.

I'm interested