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Events Sales Consultant

About the company

The Conduit was established in London in 2018. The Conduit’s mission is to convene a collaborative community of people passionate about social, economic, and environmental change that scales and accelerates solutions to the world’s greatest challenges. Our community members are entrepreneurs, investors, creatives, business leaders, activists, civil society leaders, and policymakers, bringing together knowledge, networks, and capital for sustained positive impact. Our members believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions and that through collaboration we can create a better future.

Oslo has been chosen as the location for The Conduit community’s second clubhouse. It will combine world-class curated impact-focused programming on key thematic areas, and community building, with first-class ethical hospitality, in surroundings designed to cultivate creativity.

The Conduit in Oslo has opened the door 02.11.2023 and you will be joining a core team in growth mode and a global brand that is in an exciting stage of international expansion. The role requires you to be able to operate in a fast-paced environment. We’re an energetic and fun place to work, the leadership is creative, committed, and has an ethos to win. You’ll need to match our energy and our commitment to achieve our mission and impact goals.

I'm interested

Industry

Food & Beverage

Category

Event Management

Experience

Mid level

Experience

Mid level

Location: Oslo

Workspace type: On-site

Visit website

Contact Person
Anushka Vadher

Job Description

Purpose & Scope

The Event Sales Consultant will maintain and develop new and existing accounts for the Conduit event business in line with the agreed annual budget and targets, whilst acting as an exemplary colleague to other Event Sales team members. This will include a pro-active sales approach to maximize revenue for events and assisting with the organization of Member and Investor events.

You will develop a close working relationship within the Conduit different departments ensuring that each event will be operationally smooth, correct systems are in place always encouraging a sales culture.

Responsibilities & Key Duties

Enquiry answering and sales achievement:

  • Answer incoming enquiries and convert from prospect event to confirmed booking, to achieve sales targets and revenue.
  • Ensure all incoming enquiries are answered in a timely manner and managed appropriately. This includes checking of a joint email inbox for distributed enquires, participating in daily sales meeting, applying a fair and consistent provisional hold policy on all prospect events, and regular communication with clients.
  • Prepare and present effective enquiry replies and proposals.
  • Adhere to Event Sales team SOP's (Standard Operating Procedures) around enquiry answering and sales process.
  • Maintain excellent knowledge of venue capabilities to aid sales, site visits and offer support to Event Planners.
  • Host professional site visits to showcase the events space to existing and potential clients including clear booking with clients and having all needed information to hand during appointment
  • Demonstrate exemplary use of CRM system (Tripleseat) so that venue calendar / diary is well managed, account details are correct and so there is effective inter-team communication regarding prospect and confirmed events.
  • Manage new and existing accounts, with strong focus on retention.
  • Effective account management of key clients to ensure revenue is maximized, including the building and maintaining of client database.
  • Proactively propose up-selling or cross selling opportunities to maximize revenue and improve guest experience, seeking external quotes on the clients behalf where needed.
  • Ensure all event bookings are contracted in timely fashion and accurate manner, with e-signing encouraged through the use of CRM system (Tripleseat) to send.
  • Ensure signed contracts are received by clients within 48 hours of issue and that status Is correctly communicated via CRM system at all times.
  • Once signed contract is received, introduce client to Event Planners in a timely and professional manner. This includes updating of CRM system to flag the handover has been completed.
  • Work with Head of Events and Commercial Director to ensure that all event deposits are received within 5 working days of Issue of event contract, and encourage online payment where possible to avoid aged debtors.
  • Work with Head of Events and Commercial Director to ensure all event bookings are paid 30 days prior to event date as per event contracts.
  • Complete courtesy calls after event dates for the purpose of future event leads and account management.

Event planning

  • Collate details on CRM (Tripleseat) regarding event plans pre-confirmation to assist with later planning of confirmed bookings. This includes detail of payment dates, scheduled planning calls, deadline for menu choice and final numbers / allergens deadlines.
  • Where appropriate, assist and support Event Planners by liaising with clients to generate a Banqueting Events Order (BEO). Ensure Event Planners have all relevant Information they need to plan confirmed events.
  • Where appropriate needed, meet and greet clients on arrival to aid retention.

Reporting

  • Maintain accurate data on CRM (Tripleseat) for the purpose of correct reporting.
  • Assist the Head of Events and Commercial Director in preparation of daily sales data for commercial reporting to CEO.
  • Be confident in reporting personal performance against Year To Date (YTD) revenue figures.
  • Assist in preparation of month end reports which can then be analyzed to identify business trends and areas of improvement. Implement agreed action plans where needed.
  • Assist Head of Events in preparing other commercial reports when necessary.

Business development and sales planning

  • Support the delivery of sales and marketing strategies with the intention of maximizing revenue and profit and embedding improved process across Event Sales team and other relevant departments.
  • Proactively seek business development opportunities to maximize revenue during off-peak times.
  • Assist Head of Events and Senior Sales Manger in delivering presentations and pitches to any newly identified industry sectors or targeted clients.
  • Conduct competitive market research when requested to review pricing and experienced service, propose improvements when appropriate.
  • Develop/maintain knowledge of market trends, competition and customers.
  • Support Head of Events and Commercial Director in hosting networking events and FAM trips to generate future leads and business opportunities.
  • Attend industry trade shows and other community or industry event / meetings when required to showcase The Conduit.

Customer service

  • Handle all telephone calls in a polite and professional manner, according to the Conduit standards
  • Conduct professional and thorough site visits with prospect and confirmed events, showcasing the venue and its capabilities.
  • Consistently achieve a high level of customer satisfaction by exhibiting a positive attitude and building trust, ensuring commitments are met and expectations are exceeded by understanding client’s needs and priorities.
  • Build strong working relationships with our Director of Partnerships, Membership team, Founding Members, Members and Investors (all key stakeholders) ensuring a high level of customer service.
  • Escalate client complaints to Head of Events and Senior Sales Manager for reply and follow up.

General

  • Be an Ambassador of the Conduit – spokesperson, advocate and supporter.
  • As Event Sales Consultant you should lead by example and maintain a professional image at all times.
  • Supervise, guide and mentor junior Event Sales team members including interns.
  • Develop and maintain relationships with partners and suppliers.
  • Assisting in the efficient day-to-day running of the events office.
  • Adhere to all Company Policies and Procedures

  • Actively champions and promotes The Conduit Diversity, Equity & Inclusion Strategy

  • Supports and contributes to the overall success of The Conduit

  • Focus events business on ensuring the department and all events align with the Conduit’s ethos around sustainability and positive social change.
  • Main good understanding of The Conduit’s philosophy, objectives and practice good stewardship.
  • Accept any reasonable duties given to you from time to time by the Director of Operations, Head of Events or Senior Sales Manager.

Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs

Skills & Requirements

Key Characteristics

Above we have listed the skills we would like the Events Sales Consultant to have. Below speaks more about the individual’s abilities to match our company culture:

  • Has strong interpersonal skills needed to build trust amongst employees at all levels
  • Is a ‘team-player’ and enjoys working in partnership with colleagues
  • Views individual differences as a way to build new ideas and innovations
  • "Owns" problems rather than blaming them on others
  • Encourages feedback on own behaviour
  • Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission.

Skills & Experience

  • 2 - 3 years of relevant work experience in similar position
  • Preferably degree level education in Hotel/Event Management
  • Excellent written and oral communication
  • Strong interpersonal skills and strong ability to work within a team
  • Excellent organizational skills
  • Natural leadership abilities
  • Proficient with Microsoft Office
  • Experience with different CRM systems preferable
  • Network of highly influential and high achieving contacts
  • Background – either professionally or personally – in the social impact world.
About the company

The Conduit was established in London in 2018. The Conduit’s mission is to convene a collaborative community of people passionate about social, economic, and environmental change that scales and accelerates solutions to the world’s greatest challenges. Our community members are entrepreneurs, investors, creatives, business leaders, activists, civil society leaders, and policymakers, bringing together knowledge, networks, and capital for sustained positive impact.
Our members believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions and that through collaboration we can create a better future.

Oslo has been chosen as the location for The Conduit community’s second clubhouse. It will combine world-class curated impact-focused programming on key thematic areas, and community building, with first-class ethical hospitality, in surroundings designed to cultivate creativity.

The Conduit in Oslo opened its doors 02.11.2023 and you will be joining a core team in growth mode and a global brand that is in an exciting stage of international expansion. The role requires you to be able to operate in a fast-paced environment. We’re an energetic and fun place to work, the leadership is creative, committed, and has an ethos to win. You’ll need to match our energy and our commitment to achieve our mission and impact goals.

I'm interested