CX and Sales Strategist / London

Job Description

CX and Sales Strategist

You are a visionary strategic thinker with the passion to create better customer experiences. You are passionate about what you do and make it your business to inspire others. You are used to leading customer centric transformation with a human centric approach. You are a trusted advisor, driven by business growth and transformation and you are no stranger to presenting ideas to the C-Suite and senior stakeholders in order to create impact. You act as an ambassador of company culture and get inspired by people around you.

In order to master in this role, you have:

• Solid experience in strategic consulting, customer-centric business development or other relevant area of consulting with the ability to create an impact that will take future businesses forward
• A good understanding of our customers’ business and strategy and the ability to work as the trusted advisor for your customers, adding value in each encounter
• Experience in successfully meeting sales budgets
• Excellent business acumen and a strong strategic and commercial approach to develop existing customer relationships and discover new opportunities
• Ability to fluently communicate service offerings and link these directly to customers’ key performance indicators
• Track record of successfully delivering strategic transformation work for customers with demonstrated results and impact
• Experience in framing and overseeing projects and taking a holistic responsibility that ensures world class final deliverables
• Inbuilt leadership skills and the ability to inspire multidisciplinary teams
• Excellent collaboration, communication and facilitation skills
• A genuine interest for constant personal development
• Fluent English skills and based in London
• Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

• Deliver value and business growth for our customers as the CX Strategist / Trusted Advisor within accounts and projects
• Take a leadership role in developing new business by identifying and pursuing growth opportunities within existing clients
• Gain in-depth understanding of your clients’ business strategy, service offerings, organisation, processes, and decision-making structures and based on these systematically update your plans on selected accounts
• Develop close relationships with clients and other key stakeholders
• Facilitate meetings, working sessions and workshops with sensitivity to client and team needs
• Utilise the combination of strong analytical ability and creative thinking to evaluate end-to-end customer experience across multiple channels and customer touch points
• Have fun and enjoy working with your Hellon team

What can we promise you:

In return we will welcome you to our team of supertalents. At Hellon we do not put barriers around our imagination - we are brave enough to go beyond logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.