IT Support Agent - ENG + German speaking (EU)
- Brussels
- On-site
IT Support Agent (ENG + German and FR) - European Institution
Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!
At the moment we are looking for an 'IT Support Agent ' for a European Institution!
Nature of the tasks :
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- First and second-line support: on-site support
- Recording & tracking incident information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Testing and administration of applications
- Liaising with system administration and database administration for execution of administration tasks
- ...
Your skills :
- Min 3 years of experiences as IT Support
- Fluent in both English/German both written and oral (French is a big plus)
- Part of the consultants needs to be fluent in German both written and oral as well
- Very good communication skills
- User oriented
- Very good skills in all of the MS office applications, IOS and Android are a big plus
- ITIL V3 Foundation Certified is a big plus
- ...
Why should you take the leap?
At Sogeti Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance;
Next to this we also offer following additional benefits:
- Net expenses;
- Company car or mobility budget (whatever works best for you);
- Health insurance;
- Meal vouchers;
- Pension plan;
- Eco vouchers from €250/year;
- A flex plan where you can buy extra days off, update your insurance or buy home office supplies;
- 32 vacation days;
What are you waiting for? Apply today and start your new journey with Sogeti Belgium! :-)
Work with great people
Great Place to Work
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Informal culture
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Flat structure
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Training possibilities and career guidance
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International environment
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4 domains of expertise
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Hybrid way of working
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Work abroad system
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32 vacation days
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Company car or federal mobility budget
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... and many more extralegal advantages
About the company
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Visit us www.sogeti.com
Apply now!
1967Founded in France in 1967 by Serge Kampf.
1995Creation of TMAP: global methodology for effective software testing.
2015Appointment of new CEO for BeLux: Eric de Saqui.
2016Sogeti BeLux awarded a big data contract by the European Commission.
201610th edition of the Sogeti Conference, our prestigious yearly event with 250+ participants.
2016A seven-year contract was signed with the Belgian Federal Public Service (SPF) Finance.
2017Top Employer Belgium for the 8th consecutive year.
2017The Group celebrates its 50th anniversary.
Alissia Boulanger | Contact Person
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