Field Services Engineer

Application Deadline: Oct. 31, 2024
New York
On-site

Application Deadline: Oct. 31, 2024
New York
On-site

Job Description

Support hardware installation, circuit connection and service delivery on the sites that the engineer covers. This Arelion presence on sites allow a better control of the quality and lead time and create important savings.

The area to cover will be all Arelion Sites in New-York and its extended suburbs.

Installation (dismantle) and commissioning (using local connection and network management access) of telecom equipment (WDM and IP)
Connection (disconnection) of physical circuits fiber and copper
Carry out testing on copper or optical circuits
Manage Sales Force queue, providing clear, timely and consistent updates of ongoing work orders and their status.
Liaise with internal and external customers to ensure work orders are delivered to match requestor satisfaction
Monitor quality and security on site (cabling in racks and ODF, access in POPs, … ) and report to appropriate function
Monitor quality and security on site (cabling in racks and ODF, access in POPs, … ) and report to appropriate function
Manage shipments : delivery, packing, …
Manage local stock and plan refill as required (consumables, optic modules, …)

This role mandates successfully undergoing a security vetting process in accordance with prevailing security protection regulations. Positions demanding security clearance may entail additional citizenship-related requirements.

Work with great people

Maarit Diridillou

Office Manager

"At Arelion you are surrounded by extremely talented people – it makes the work environment so inspiring!"

Tanuja Rameaux

Head of delivery content

"I love the cultural synergy within the company – it is unique. When you join us, you will feel it’s warmth!"

Sandrine Corbett

Human Resources Manager

"I feel I belong, and I really like the people I work with. This combination empowers me!"

Fabio Bottan

Account Manager

"What I really like about Arelion is the support we get from the company when we promote different ways to do business."

Skills & Requirements

Be confident and able to effectively communicate towards all stakeholders
Be technically proficient in implementing physical telecom services
Have good knowledge of best industry practice in implementing telecom field services
Work well as part of a close team but be able to work under your own initiative
Schedule your work load as required to meet dead lines
Be Customer focused
A desire to learn
Be self-driven, and have a high attention to detail
Computer literate and familiar with Microsoft Office
Fluent English

Great Place to Work

Flexible working hours
Hybrid workspace
Health & Wellbeing
A healthy work – life balance approach
Diverse workplace
Equal Opportunity Employer

About the company

From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.

Arelion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by relevant local laws.