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Customer Service Representative

  • Applications are considered on a rolling basis
  • Barcelona
  • Applications are considered on a rolling basis
  • Barcelona

Pierce is one of Europe’s most successful online retailers. We are growing rapidly and we are currently looking for Customer Service Representatives in Barcelona, Spain, where we have opened a brand new Customer Support office right on Plaza Cataluña. The team there will provide great customer service for most of our European markets and we expect it to continue to keep expanding.

Customer Service Representatives will have the critical task of supporting Pierce customers. Our clients not only expect great products at the best prices, they have come to know us as friendly motorcycle experts who love to help people who enjoy riding. The team will support the multi-site operation with responsibility for ensuring customer satisfaction globally and across multiple brands and markets. You will receive great support from our dedicated and experienced management team.

We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport.

Work with great people

James Duff
Marketing Graphic Designer
"Pierce has a very welcoming, lively, diverse, engaging and high paced work environment."
Patricia Rancel
Marketing Coordinator
"The best value of Pierce is the employees. It's not just about working hard, but also about working with the best attitude."
Jose Alcorisa Domínguez
Translator and Assistant Team Leader
"Working for Pierce has helped me to improve my skills, performance and versatility within a diverse and flexible environment where I have always felt comfortable and valued"
Krystian Abraszkiewicz
Junior Software Developer
"Pierce is an agile company that quickly adjusts to various situations. It dares to try new approaches and values adaptability."
Olga Karpiarz
Team Leader CD Planning
"Corporation in the best meaning - takes care of an employee in a family way and provides development possibilities, supervisor support as well as wide profit package."
Linda Junghanss
CS Trainer & Team Leader DACH
"Working for Pierce means working in a fast-changing and growing work environment. One can learn a lot from that while working with a very diverse and international team."

Skills & Requirements

Knowledge, skills & abilities:

  • You have excellent oral and written communication skills in your native language: Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Spanish, Swedish
  • You’re patient, empathetic and passionately communicative. You can put yourself in the customer's’ shoes and advocate for them when necessary.
  • You can balance the customers' needs with the needs of our business.
  • You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues
  • You bring a can-do attitude, are solution oriented and have a positive mindset
  • You have a high level of computer literacy
  • Previous experience in Customer Service in a fast-growing online retail environment is considered a plus, as is any affinity with motorcycles!

Essential duties & Responsibilities

  • You will act as a liaison between Pierce and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency
  • Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction

Specific day-to-day tasks will include:

  • Answering inquiries and questions by mail and phone according to Pierce standards
  • Handling return cases in an effective way
  • You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures

Great Place to Work

  • International work atmosphere & amazing teamwork

  • After Work activities

  • Company sponsored sports events

  • Discount on company products

  • Competitive benefits

  • Opportunities for personal and professional growth

About the company

Pierce is the ecommerce company that has grown to become Europe’s biggest online retailer for gear and accessories within Motorcycles and Snowmobiles. We do this throughout Europe through our shops 24MX, XLmoto and SledStore. The company is in an amazing growth spurt, growing by 30% annually. At the beginning of 2009 we were a team of 4, today we are 400 international professionals, committed to giving our customers across 17 European markets a huge range of products and an extraordinary level of service.

Our turnover during 2019 was 120 MEUR, up over 30% from the year before. And 2020 has started well. We continue our growth journey and, as a 'D-Award' finalist, we were recognized as one of the 3 best e-commerce companies in Sweden - something we are very proud of. In 2020 Pierce also received the Sweden's Best Managed Companies recognition, sponsored by the global audit firm Deloitte in cooperation with Nasdaq.

It started with a passion for our sport, was driven by the enthusiasm of our staff and we still dare to reach out for more with love and dedication for our customers.

Join us on our quest to become the most admired retailer within the motorcycle industry and shape the way motor enthusiasts shop by offering a state-of-the-art online shopping experience built on passion, professionalism, and a good dose of rebellious spirit.

We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport. But non-riders are also very welcome to join of course.


2005All started in a garage with two MX enthusiasts who wanted to change the shopping experience for their follow petrolheads.

2009Pierce AB began with the launch of 24MX by 4 employees. Initial focus was on selling parts and equipment to the Motocross world.

2013XLmoto launched with a special focus on onroad motorcycle equipment. At this point a European wide presence was already built with the focus on bigger markets.

2013SledStore went live with pow passion and endless trails. SledStore is a Mecca for the Nordic snowmobile fanatics.

2016Our own European distribution center, PDC, opened their gates and storage racks to offer our customers an even bigger range, quicker deliveries and excellent service. Over time it's grown to almost 40,000 SQM - the size of five football pitches.

2018Pierce announced the acquisition of MotoBuykers, a Spanish e-commerce motorcycle player, to strengthen its footprint in southern Europe.

2019Pierce opened up for sales outside Europe on our global sites 24mx.com and xlmoto.com

2020Pierce was recognized as one of the three best eCommerce companies in Sweden with the nomination as 'D-Award' finalist.

2020Pierce rolled out a new state-of-the-art ecommerce platform to further strengthen the customer experience

2020Pierce has received the Sweden’s Best Managed Companies recognition, sponsored by Deloitte in cooperation with Nasdaq

TodayWe have a local presence in 17 European markets with 400 employees, 5 offices in Sweden (Stockholm and Åre), Spain (Barcelona), and Poland (Szczecin).

Pierce

Barcelona
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