ServiceDesk Specialist – 2nd line

Job Description

As an organization we are continuously changing. This makes us not just one of the biggest financial institutions in Europe, but also one of the most exciting ones to be employed in. Being agile and adaptable to new technology plays a big role in who we are and what we offer. Now, we are strengthening our pan-Nordic organization, and as a part of this journey we are hiring a ServiceDesk Specialist.

If you are motivated by solving simple and complex technical puzzles and being a key player in our technical support ecosystem. As well as having a genuine interest in the IT/Technology field, you should read further.

About the role

As a ServiceDesk Specialist, we think you are a seasoned troubleshooter ready to take your expertise to the next level. You'll be at the forefront of resolving tickets, managing incidents with finesse and precision as well as providing support and guiding to 1st. Line.

Tasks and responsibilities in the role include:

• Take the lead in tackling technical issues that is escalated, using your analytical prowess to solve challenges with accuracy and efficiency
• Respond to incident calls with poise. Facilitating the resolution of critical situations while providing communication to affected parties
• Leverage your in-depth knowledge to provide advanced troubleshooting and support across a wide range of technical environments
• Partner with cross-functional teams to ensure timely resolution of complex issues, demonstrating your teamwork and communication skills
• Take ownership of all tickets assigned to ServiceDesk
• Forwarding or escalating tickets to various departments and 3rd. Line specialists for resolution

Who are we looking for

This role is a good match for you if you have a solid background in IT and a genuine passion for staying updated with the latest industry trends and technologies. As well as being a communication ninja and a problem-solving maestro. Who enjoys a collaborative team environment and are dedicated to delivering high-quality problem-solving for customers.

When evaluating candidates, we will emphasize the following experience, traits and qualifications:

• General experience and understanding of a wide variety of industry standard infrastructure and enterprise platforms, hardware, tools and software
• Knowledge of IT service desk tools and best practices
• Proven troubleshooting skills
• Good business insights and an overall view of how applications support the business processes
• Native-level Swedish and fluent in English (both written and oral)
• An easy-going, social personality with a structured and forward-thinking approach
• Work well both alone and with a team
• Bachelor’s degree
• ITIL® Foundation certifications is seen beneficial

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long-lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

Interested?

If you have the right profile and enthusiasm, please submit your application and CV via the link. The position is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than 3.12.2023. If you have questions, feel free to contact Trine Anette Bratland ([email protected]) .