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ServiceDesk Specialist – 2nd line

  • Application Deadline: Dec. 3, 2023
  • Solna
  • On-site
  • Application Deadline: Dec. 3, 2023
  • Solna
  • On-site

As an organization we are continuously changing. This makes us not just one of the biggest financial institutions in Europe, but also one of the most exciting ones to be employed in. Being agile and adaptable to new technology plays a big role in who we are and what we offer. Now, we are strengthening our pan-Nordic organization, and as a part of this journey we are hiring a ServiceDesk Specialist.

If you are motivated by solving simple and complex technical puzzles and being a key player in our technical support ecosystem. As well as having a genuine interest in the IT/Technology field, you should read further.

About the role

As a ServiceDesk Specialist, we think you are a seasoned troubleshooter ready to take your expertise to the next level. You'll be at the forefront of resolving tickets, managing incidents with finesse and precision as well as providing support and guiding to 1st. Line.

Tasks and responsibilities in the role include:

  • Take the lead in tackling technical issues that is escalated, using your analytical prowess to solve challenges with accuracy and efficiency
  • Respond to incident calls with poise. Facilitating the resolution of critical situations while providing communication to affected parties
  • Leverage your in-depth knowledge to provide advanced troubleshooting and support across a wide range of technical environments
  • Partner with cross-functional teams to ensure timely resolution of complex issues, demonstrating your teamwork and communication skills
  • Take ownership of all tickets assigned to ServiceDesk
  • Forwarding or escalating tickets to various departments and 3rd. Line specialists for resolution

Who are we looking for

This role is a good match for you if you have a solid background in IT and a genuine passion for staying updated with the latest industry trends and technologies. As well as being a communication ninja and a problem-solving maestro. Who enjoys a collaborative team environment and are dedicated to delivering high-quality problem-solving for customers.

When evaluating candidates, we will emphasize the following experience, traits and qualifications:

  • General experience and understanding of a wide variety of industry standard infrastructure and enterprise platforms, hardware, tools and software
  • Knowledge of IT service desk tools and best practices
  • Proven troubleshooting skills
  • Good business insights and an overall view of how applications support the business processes
  • Native-level Swedish and fluent in English (both written and oral)
  • An easy-going, social personality with a structured and forward-thinking approach
  • Work well both alone and with a team
  • Bachelor’s degree
  • ITIL® Foundation certifications is seen beneficial

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long-lasting and impactful decisions to shape our future
  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics


If you have the right profile and enthusiasm, please submit your application and CV via the link. The position is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than 3.12.2023. If you have questions, feel free to contact Trine Anette Bratland ([email protected]) .

Great Place to Work

  • We invest in you

  • Innovative and looking to the future

  • BeHealthy | Your health is important to us

  • Social events for all employees

  • Engaged colleagues

  • Dynamic work environment

  • Employee benefits and discounts

  • Competitive insurance and pension plans

  • We give back to society

  • Gode pensions- og forsikringsforhold

  • Vi investerer i din udvikling

  • Vi giver tilbage til samfundet

  • Medarbejderfordele og rabatter

  • Dedikeret kollegaer

  • Globale muligheder

  • Sociale arrangementer for alle medarbejdere

  • Innovativ og fremadtænkende virksomhed

  • Gode forsikrings- og pensjonsordninger

  • Engasjerte kolleger

  • Sosiale arrangement for alle ansatte

  • BeHealthy | Din helse er viktig for oss

  • Innovativt og fremtidsrettet selskap

  • Vi investerer i deg

  • Vi gir tilbake til samfunnet

  • Personalgoder og rabatter

  • Dynamisk arbeidsmiljø

  • Sociala evenemang för alla anställda

  • Dynamisk arbetsmiljö

  • Vi ger tillbaka till samhället

  • Konkurrenskraftiga pensioner & försäkringar

  • Innovation, förbättring och utveckling

  • Globala möjligheter

  • Friskvård - din hälsa är viktig för oss

  • Engagerade kollegor

  • Personalförmåner via Benify

About the company

We are a Nordic bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.

Read more about responsible banking on our global webpages.

Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.

To learn more about Santander in the Nordics, please visit our local webpages


TA Nordic Bank with global strength

TPart of Banco Santander – one of the world’s largest financial institutions

TBanco Santander’s history goes back more than 160 years

TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)

TOver 1200 employees across the Nordics

TWe serve over 1.6 million customers

TStrategic partnerships with over 10 000 car dealers, merchants and brokers

TInnovation is key to our future success

TBanco Santanders historie går mere end 160 år tilbage

TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)

T1.200 ansatte på tværs af Norden

TOver 1.6 mio kunder

TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere

TInnovation er nøglen til vores fremtidige succes

TVi leverer digitale kundeoplevelser

TEn Nordisk bank med global styrke

TEn del af Banco Santander – en af verdens største finansielle institutioner

THistorien vår går tilbake til 1963 i Norge

TOver 600 000 kunder og 3500 partnere i Norge

T50/50 fordeling menn og kvinner

TOver 600 000 kunder og 3500 partnere i Norge

TStørst på billån i Norge

TFremtidsrettede | Først ute i Norge med ApplePay

TVi er dedikert til å være en ansvarlig långiver!

TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil

TEn nordisk bank med global styrka

TDel av Banco Santander - en av världens största finansiella institutioner

TBanco Santanders historia går tillbaka mer än 160 år

TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)

T1200 anställda i Norden

TVi servar över 1,6 miljoner kunder

TInnovation är nyckeln till vår framgång

TVi levererar digitala kundupplevelser i framkant

Trine Anette Bratland | Contact Person

I'm interested
Santander Consumer Bank Nordics

Solna | On-site
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