Senior Program Manager

Job Description

F-Secure makes every digital moment more secure, for everyone. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect and our 200+ service provider partners. For more than 30 years, we’ve led the cyber security industry, inspired by a pioneering spirit born out of a shared commitment to do better by working together.

In July 2023, F-Secure completed a business acquisition, merging Lookout’s consumer cybersecurity division into our organization, strengthening our position globally, but especially in the US market. For further details about this acquisition, please read more from here.

At F-Secure, our people – or ‘Fellows’ – are our best asset, and we want you to feel valued, appreciated, and free to be who you are at work. We believe that the future of cyber security protection is built upon diverse backgrounds, skills, and characteristics. It drives the innovation that helps us protect millions of people online from modern and unexpected threats. What makes you unique is what we value.

We are looking for a seasoned Senior Program Manager to join our team in the US. In this role, you will play a pivotal role in ensuring the successful delivery and ongoing lifecycle management of our security software solutions. As a Senior Program Manager you will be responsible for driving planning and execution of all the aspects of our complex software solution customizations and delivery projects.

This is an exciting and challenging role, as we take our consumer products to the market through our channel partners, including world's leading telecom operators and financial sector partners. You will be the primary point of contact between our clients, our internal development teams, and other stakeholders such as product management, ensuring that projects are delivered on time, within scope, and to the highest quality standards.

Key responsibilities

As a Senior Program Manager, your role is to oversee our delivery projects, spanning from the initial scoping through to the successful service launch, and subsequent management of the service lifecycle for the delivered solution. Your primary responsibilities include creating executable project plans, with resource allocation, budgets, and precise timelines. You will diligently monitor project progress and provide regular reports to both external and internal stakeholders, including for example product management, solution architects, development, quality assurance, production support and the account team. Furthermore, you will take proactive measures and, when necessary, escalate issues to effectively mitigate risks and ensure adherence to agreed-upon launch dates.

In addition to project management, you will actively develop the delivery processes and overall quality, leveraging customer feedback as a foundational source of improvement insights.

Requirements for this role:

• At least 5 years of experience in customer-facing Program Management, focusing on software solutions and lifecycle management.
• Great communication & networking skills, with a proven track record from succeeding in customer-facing roles and managing complex projects.
• You have exceptional skills in time management, prioritization, and creative problem-solving.
• You believe in continuous learning & development– you are curious by nature, always working to further develop yourself and your skill set.
• While you have the flexibility to work mainly remotely from your preferred location within the US, it's important to be aware that this role will involve some traveling.

Additional ‘nice to haves’ for this role:

• If you have obtained a relevant certificate on program or project management.
• Prior experience from using Project Management tools like JIRA, MS Project or similar.
• Prior experience from working with Tier 1 Telcos and Service Providers or delivering VAS services.
• Understanding of SDKs, APIs, software development and app store submission process.

What will you get from us?

• Great compensation with a wide range of benefits. Our benefits include for example private medical & life insurance, retirement plan, vacations, remote working, wellbeing and wellness benefits, training and development budget, and much more to keep our best asset – our people – happy.
• Flexible, agile, and dynamic working environment that supports your individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
• You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
• We warmly encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
• Opportunity for exciting career development, progression, and growth.

A security background check will possibly be conducted for the selected candidate in accordance with Finnish Security Clearance act 726/2015.