Senior Support Engineer
- Applications are considered on a rolling basis
- Chandigarh
- Hybrid
The Customer Support functions is made up of more than 230 Basware experts globally. Customer Support provides professional, efficient and effective technical support to Basware customers/partners in a manner that further enhances customer experience, satisfaction and loyalty. We work to resolve customer Cases and Incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
We are now looking for a Senior Support Engineer, NA&APAC to join our team.
To get yourself familiar with our products and services, you will work with Other Regions Support Engineers for a specific period.
Key role responsibilities (“Your Contribution”)
In this role, understanding the specific impact on Customer business is always the driver that you use to select the most appropriate approach to fix the problem.
The ability to analyze the impact of required changes based on Customer requests and perform root cause analysis are some important attributes.
You will be working with Customers and our internal stakeholders (R&D, Production, product management, and delivery teams) to efficiently resolve the Customer's problems.
To thrive and succeed in this role, we expect you to have the following skills:
- Ability to quickly adapt the needed knowledge of Basware products and services; at process, conceptual, and in-practical levels.
- Being able to discuss with R&D and Product Management on various topics with the technical details related to our solutions while working on tickets and creation of Knowledge Base Articles
- Understanding and capacity to technically support most demanding cases after the period of orientation.
- Ability and eagerness to train on Network solutions, internally and externally when needed
- You have a strong sense of urgency and attention to detail with problem-solving abilities.
- Proactively starts initial Problem investigation and provides insight to the Problem Manager.
Work with great people
Skills & Requirements
- 5+ Years of relevant experience
- Knowledge regarding communication protocols: HTTP(S), (S)FTP, OFTP, AS2
- Knowledge of XML, and XSLT, also good to have SQL Server and/or Oracle databases including scripts, queries and fine-tuning, and web services.
- Strong knowledge of Microsoft operating systems (servers and workstations)
- General IT infrastructure knowledge (Networks, Virtualization, Computer hardware, Software delivery methods)
- Basic ITIL understanding
- Intermediate consulting skills
- EDI knowledge is a plus
- Knowledge of AWS/Dynatrace/Splunk/Jira or relevant tools an advantage
- Relevant business/solution/industry experiences an advantage.
- Business language: Good English Communication Skills are mandatory (Verbal & Written)
Great Place to Work
We Drive Customer Value
We Take Ownership
We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Prateek Arora | Contact Person
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