Product Analyst, Hurtigruten Expeditions

Job Description

Role Summary:

This position will be a key member of the product team, collaborating across HRX (Hurtigruten Expeditions) to ensure the right data is being applied to all deployment analysis. Deployment is the overall strategy for where our fleet of 6 expedition vessels operate, when they operate in specific regions, and what type of voyage products they undertake when in a given region (itinerary length and route).

The core function is to support the Director of Deployment on recommending where our ships should be deployed through data and optimize which guests will fill those ships. This position will support the strategic direction and financial performance through quantitative analysis and competitive market research partnering with multiple teams across the business.

This individual will be essential in the execution of our team’s “scientist minded” product strategies (inspired by methods introduced by organizational psychologist Adam Grant).

The Product Analyst will be responsible for testing multiple hypothesis to develop optimal outcomes. The core function will be to provide a neutral view to product performance, identify opportunities on a product level and communicate these findings to leadership.

Essential Duties and Responsibilities

• Support short- and long-term deployment strategic initiatives.
• Support product and marine operations team on maintaining port by port schedule, ensuring the output satisfies multiple criteria.
• Analysing deployment performance and identifying micro and macro-economic trends to adjust strategy based on results and changes in markets or the industry.
• Create robust tools to review competitive landscape, undertaking research and partnering with key stakeholders to analyse multiple scenarios.
• Build and maintain key analytical tools and financial models, analysing output on optimal product mix and profitability of itineraries, identifying any risks and providing recommendations.
• Work alongside the product team to analyse Shorex and pre & post tour cost and revenue, providing recommendations for alternative options where applicable.
• Support in developing and maintaining tools to analyse post cruise guest satisfaction data to quantify impact of various revenue initiatives on net promoter scores.
• Collaborate with product team in preparation of weekly and ad-hoc presentations.
• Works collaboratively with all departments across the brand on inputs to deployment analysis and decision-making, considering the different perspectives, incorporating these differences into the analysis and making an optimal and impartial recommendation.
• Present findings to leadership and key decision makers that highlight the opportunities at a ship and product level.
• Tracking departmental objectives, ensuring deliverables are meeting various timelines.