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Customer Facing Specialist
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Computer/IT Services




Entry level

Applications are considered on a rolling basis

Location: New Cairo 1

Workspace type: On-site

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Contact Person
Talent Acquisition Team

Job Description

Duties & Responsibilities:

  • Responsible for managing B2B customers’ accounts for a multinational FMCG company in KSA Area.
  • Managing the full order fulfillment process after order entry till the order delivery to customers.
  • Managing the OBD creations, the delivery planning and sharing with logistics
  • Follow up on deliveries and resolve any offloading issues.
  • Resolving any order management issues in terms of price, quantity, barcode etc.
  • Maximizing the service level of each PO by serving from stocks in different locations or shelf lives.
  • Maintaining a clean master data with the customers by monthly doing the necessary internal and external mapping based on our new product master.
  • Maintaining the agreed service level for customer fill on time.
  • Minimize the returns and the reasons behind.
  • Weekly doing the analysis required for the losses and drive the actions in order to prevent it.
  • Daily connect with the sales team in order to plan the new orders, shipment and monthly target.
  • Support on month closure activities in order to reach the sales agreed target for the customer.
  • Coordinate with sales team to solve customer queries and enhance customer ordering or delivery process.
  • Driving actions on the other supply chain stakeholders in order to enhance the customer service level.


  • Daily check for new PO on the system to work on quick wins and switch to active codes for serving.
  • Coordinate with sales and resolve the dummy lines, price variance and barcode issues.
  • Create outbound delivery and set the requested delivery dates as agreed with sales team.
  • Share the shipping plan with the logistics team based on customer behavior in receiving DSD, DC or booking.
  • Coordinate thru emails, calls or what’s app with the warehouse team in KSA, sales team and drivers to resolve on spot any offloading issue or approve to process a return.
  • Request from customer the master data file monthly to do the cleansing to prevent the losses and minimize the order management issues.
  • Engage with sales team and other supply chain stakeholders to resolve the customer queries and enhance the order to cash cycle.
  • Leading Automation & enhancement projects to minimize manual work and optimize the ways of workings.
  • Maintain solid trackers of the SOPS and daily operations.
  • Handling any customer’s credit issue in contribution with Credit management& sales teams.
  • Doing the analysis for the customer case fill on time losses and drive actions.
  • Support the team in backup plan for the other customer accounts.
  • Help in participating to the new hires onboarding plan and internal workshops.
  • Spread company values, ethics and culture.


  • 1-3 years of experience in the same role.
  • Work is based on client working hours and vacations.
  • Overtime may occur during month end.
  • Possibility of travel for business visits.
  • Good Excel skills, flexibility, soft skills, willing for growth & work under stress.
About the company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Capgemini’s newest and growing global delivery center brings together technology and strategic business services to solve complex problems and deliver end-to-end-solutions that leverage our deep sector knowledge, consulting expertise and technical specialists. Our team of experts in Cairo supports global clients in domains such as IT services, intelligent operations, cloud infrastructure services, engineering, research and development, and data and AI.

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