Job Description

Duties & Responsibilities:

• Responsible for managing B2B customers’ accounts for a multinational FMCG company in KSA Area.
• Managing the full order fulfillment process after order entry till the order delivery to customers.
• Managing the OBD creations, the delivery planning and sharing with logistics
• Follow up on deliveries and resolve any offloading issues.
• Resolving any order management issues in terms of price, quantity, barcode etc.
• Maximizing the service level of each PO by serving from stocks in different locations or shelf lives.
• Maintaining a clean master data with the customers by monthly doing the necessary internal and external mapping based on our new product master.
• Maintaining the agreed service level for customer fill on time.
• Minimize the returns and the reasons behind.
• Weekly doing the analysis required for the losses and drive the actions in order to prevent it.
• Daily connect with the sales team in order to plan the new orders, shipment and monthly target.
• Support on month closure activities in order to reach the sales agreed target for the customer.
• Coordinate with sales team to solve customer queries and enhance customer ordering or delivery process.
• Driving actions on the other supply chain stakeholders in order to enhance the customer service level.

Accountabilities:

• Daily check for new PO on the system to work on quick wins and switch to active codes for serving.
• Coordinate with sales and resolve the dummy lines, price variance and barcode issues.
• Create outbound delivery and set the requested delivery dates as agreed with sales team.
• Share the shipping plan with the logistics team based on customer behavior in receiving DSD, DC or booking.
• Coordinate thru emails, calls or what’s app with the warehouse team in KSA, sales team and drivers to resolve on spot any offloading issue or approve to process a return.
• Request from customer the master data file monthly to do the cleansing to prevent the losses and minimize the order management issues.
• Engage with sales team and other supply chain stakeholders to resolve the customer queries and enhance the order to cash cycle.
• Leading Automation & enhancement projects to minimize manual work and optimize the ways of workings.
• Maintain solid trackers of the SOPS and daily operations.
• Handling any customer’s credit issue in contribution with Credit management& sales teams.
• Doing the analysis for the customer case fill on time losses and drive actions.
• Support the team in backup plan for the other customer accounts.
• Help in participating to the new hires onboarding plan and internal workshops.
• Spread company values, ethics and culture.

Qualifications:

• 1-3 years of experience in the same role.
• Work is based on client working hours and vacations.
• Overtime may occur during month end.
• Possibility of travel for business visits.
• Good Excel skills, flexibility, soft skills, willing for growth & work under stress.