Excursion Coordinator

Skills & Requirements

As a global leader in adventure travel, Hurtigruten strives to optimize hotel operations on board to give our guests the best experience. We are continuously working on the further development and implementation of new concepts that will create even better experiences for our guests. We work to further develop our employees so that together we can provide world-class service and quality.

Working on ships is a way of life and you will get a unique chance to become part of a working environment with passion and determination to succeed. Rotation work also gives you longer periods of time off with opportunities to travel or other things you are passionate about.

Do you recognize yourself in our values: We Inspire, We Empower, We Care, We Explore?

Coastal Experience Team (CET)

CET plays an important role in ensuring an outstanding guest experience. The team is responsible for guest engagement and information, daily planning of on board and ashore activities, the photo program, sales of excursions, as well as planning and execution of self-organized hikes and other activities. The team consists of the following positions:

• Expedition Leader (EL)
• Assistant Expedition Leader (AEL)

• Excursion Coordinator

• Nature and Culture Guide

• Expedition Photographer

Every day we immerse ourselves in unique themes that harmonize with the history of our upcoming port visits. From informative lectures in the lecture hall to informal conversations on deck about the passing landscape, the team enriches the guest's experience of Norway.

The Excursion Coordinator (EC) is part of the Coastal Experience Team and reports to the Expedition Leader (EL) on board.

Duties and responsibilities

The main function of EC is the organization and coordination of the expedition elements on board with the main focus of the excursion program. Duties and responsibilities shall include, but are not limited to:

• Responsible for sales and coordination of Hurtigruten's excursion program

• Keep a high commercial focus with excursion presentations and other promotional activities as well as ensure that the right information gets out via the onboard sales channels

• Daily contact with our suppliers and partners along the coast

• Responsible for booking/cancelling excursions and transport needs

• Take part in the planning and implementation of programs and activities in collaboration with the Coastal Experience Team

• Assist in the delivery of information meetings and other activities on board and ashore.

• Responsible for communicating with guests via the ship's PA facility

• Responsible for collaboration with external tour & group

• Cooperate with Hurtigruten's land organization

Qualifications /Experience

• Higher relevant education. Relevant experience can replace the educational requirement
• Work experience in adventure- or nature-based tourism
• Sales experience
• Good knowledge of the Norwegian coast, and generally good knowledge of Norwegian society, culture and history

• Good computer skills

• Language requirements:
  MS Otto Sverdrup: German and English fluent
  Other ships: Scandinavian and English, desirable with German and/or French

• Hurtigruten set high demands for safety on board, which means that all employees must have; Basic safety course for seafarers, Crowd and Crises course, and approved health certificate from authorized seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them, and please note that the individual must pay for the courses themselves

Personal qualities

• Very good communicator and lecturer
• Sales- and service-oriented
• Generous, fearless and outgoing

• Solution-oriented and stress tolerant. Being able to handle unforeseen events.

• Good communication and cooperation skills

• High security focus

We offer

• Opportunity to convey and develop new and exciting experiences for our guests from near and far

• A challenging position, where you work with one of Norway's strongest brands together with good colleagues

• 1:1 shift work with 22-28 days on/off depending on intinerary (two roundtrips)

• Food and lodging on board

• Paid travel to and from the port of departure, by arrangement

• Salary in accordance with collective agreement

• Good insurance and pension terms

• A unique workplace with good colleagues of all ages and social cohesion

• Varied working days with Norway's most beautiful view

Applicants will be considered for our entire fleet, and received applications will be processed on an ongoing basis

Would you like to read more about our Coastal Expedition Team and what they offer? Your coastal experience | Hurtigruten Norwegian Coastal Express