Customer Support
- Applications are considered on a rolling basis
- Stockholm
- Hybrid
The most exciting part-time job for ambitious students!
What’s our current challenge?
Astrid Wild is a Nordic outdoor clothing brand focusing on women, launched in late 2019. We are growing strongly, which is also increasing the amount of customer errands to handle on a daily basis. Since we’re a Direct-to-Consumer (DTC) brand, creating an unparalleled customer experience is absolutely essential. The great thing is, we have the best customers making customer service a joy!
Why join us?
You’ll be an integral part of shaping the customer journey and learning the ins and outs of the customer-facing operations of a DTC brand. You’ll work closely with the CEO, Jemina Pomoell, and CMO Maria Paulsson Rönnbäck.
Your responsibilities:
-
Manage customer support communication across different channels
-
Ensure smooth delivery experience, working closely with our warehouse and logistics partners
-
Handle errands related to returns and exchanges and assist in developing a smooth returns and exchange process
Skills & Requirements
Who we’re looking for:
-
You’re a self-going and proactive individual who can structure your own work day
-
You’re extremely detail-oriented and structured in your work
-
Positive and constructive attitude to tackle challenging situations
-
You can work at least 2-3 hours per day, Monday to Friday for a minimum of 6 months. Longer term engagment preferred
Required Skills:
-
Fluent in English and Swedish. Finnish is a big plus but not a must
-
Previous experience with customer service or working with hospitality
-
Working knowledge of digital tools and platforms
-
Ability to have a creative approach to finding new ways of communication as well as having a creative eye for the visual appeal of the brand identity
Start date:
The position starts in October 2023. Working remotely is possible.
Compensation:
Hourly based compensation (internship level)
About the company
Astrid Wild is a Nordic outdoor wear brand designed for female shapes. We design & produce outdoor clothing with a great fit and Scandinavian style, delivered Direct to Consumers.
We struggled finding outdoor outfits & felt that existing brands are outdated and not made for women who are interested in fashion. Outdoor clothing has traditionally been designed for men, and then made smaller and colored pink, to fit women. We're about to change this - join us!
Maria Paulsson Rönnbäck | Contact Person
Powered by
